People Support Practitioner - Call Centre Industry at Pepkor Payments & Lending

Description

The role of the People Support Practitioner involves actively contributing to the achievement of strategic priorities and the implementation of people-centric solutions within the People Support (PS) framework. The ideal candidate should possess substantial hands-on expertise in various PS disciplines, including but not limited to Industrial Relations (IR), Employee Wellness, Employee Engagement Initiatives, Performance Management, Compliance, Organizational Development, Talent Acquisition, Reward & Recognition, and Management Reporting. 

Requirements

Key Responsibilities 

Recruitment and Selection

• Support the Talent Acquisition Specialist with  the entire recruitment and selection process i.e. advertising of vacancies, screening of CV’s, scheduling interviews, conducting reference checks and coordinate assessments.
• Preparation of job specifications and job profiles in consultation with line management.
• Administration of appointment process, including offer letters and employment contracts.
• Create and maintain a database of potential candidates and skills for future vacancies.

Onboarding of new employees

• Coordinate and facilitate the on-boarding process for new employees.
• Manage Onboarding questionnaires & interviews with new starters and compile onboarding feedback reports.
• Support and monitor probation review process for new starters.

Compliance & Reporting

• Prepare and present bi-monthly PS reports.
• Capturing and maintaining of all relevant employee information on Sage 300 People.
• Reviews, updates and maintains company policies and ensures it is aligned to latest legislation updates.
• Assist with conducting audit checks relating to employees’ files and policies.
• Assist the People Support Manager with Employment Equity committee meetings and reporting.

Employee Relations (IR)

• Provides solid Employee Relations advice to line management and employees on labour law and company employment policies and procedures.
• Plans, coordinates, and attends disciplinary hearings.
• Prepares all disciplinary documents and warning forms.
• Monitoring of ESS (leave) application to ensure that the Leave policy is adhered to.
• Manage absenteeism in conjunction with line management and recommend remedial action.
• Provide guidance and advice for managing grievances.

PS Service Delivery

• Coaching and mentoring of line management and employees on PS matters.
• Manages employee benefit claims and ensures all claims are properly processed with the service providers (e.g., Critical illness, death, and disability).
• Administration of all employee information and records.
• Providing necessary information to all employees on benefits.
• Compile and conduct of PS training and education presentations in line with PS best practice.
• Conducts, prepares, and analyses employee exit interviews and identifies retention opportunities.

Performance and Organizational Management

• Manage performance improvement process in accordance with PPL Policy and Procedures
• Identification and analysis of training and development needs throughout the Performance Improvement process.
• Coach and advise managers and employees within area on performance improvement processes and practices.
• Identifies and supports management to drive high team performance through effective people enabling solutions.
• Assist with ad hoc PS engagement projects i.e. employee engagement surveys.

7. Employee Engagement & Wellness

• Assist with developing and implementing employee engagement and well initiatives.
• Implement and monitor all social committee events/ internal branding projects.
• Support the PS Manager with the coordination and implementation of organizational culture and values interventions.
• Communicates all EWP & EAP matters and manage relationships with service providers.
• Provide support, guidance, and assistance to all employees on the EWP & EAP.
• Manage the Onsite Clinic.

Reward & Recognition

• Assist the PS Manager in enhancing rewards and recognition incentives for employees to further promote the culture of recognition in the business.
• Assist the PS Manager in managing Tenacity's Reward and Recognition programme.

Functional Competencies

• Strong Communication Skills and ability to build relationships
• Excellent Planning and organising skills
• Results driven
• Writing and reporting
• Quality and detail orientation

Qualifications and Experience

• Degree in Human Resource Management/ Industrial and Organisational Psychology 
• At least 5 years' experience in a PS Generalist role.
• Efficient in MS Word, Excel, Outlook, PowerPoint.
• Efficient in Sage 300 People.
• Experience in bulk recruitment for a Contact Centre will be advantageous
• Experience in Industrial Relations within a Contact Centre will be advantageous
• Strong technical expertise is required to effectively perform this role.
• Exposure to planning and executing of employee wellness and engagement initiative's.