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The Mining Qualifications Authority (MQA) is a Sector Education and Training Authority (SETA) that facilitates skills development under the Department of Higher Education and Training (DHET), and supports mine health and safety under the Department of Mineral Resources and Energy (DMRE) for the mining and minerals sector under Skills Development Act (SDA) 97...
Role Purpose:
To provide administrative support for effective and efficient coordination and organisation for the Office of the COO.
Key Performance Areas
Personal Assistant duties:
Corporate Governance: Identify internal risks for the COO`s office and implement internal controls and maintain sound administrative and governance services.
Develop and maintain stakeholder relationships: Manage relations of importance to the COO and act as the initial point of contact for the COO, in his/her absence, assessing priorities and re-directing calls, enquiries and requests as necessary. Act as liaison between COO and both internal and external stakeholders. Receive and screen communications and provide assistance using independent judgment to determine those requiring priority attention; research and respond to communications as appropriate; Liaise with the delegates of meetings to ensure they are informed of meeting objectives and requirements, Provide information to other departments, stakeholders, committees, government authorities and the public where required. Respond and resolve queries to the satisfaction of the affected parties within the scope of authority and/or responsibility.
Reporting: Consolidate and submit the monthly reports of the Senior Management team to the COO. Support the COO by ensuring that all the reporting requirements of the COO office are submitted timeously. Conduct research, compile data and prepare reports for consideration and presentation by the COO, where necessary. Co-ordinate the submissions of Board; EXCO and sub-committees to the COO. Compile quality reports for the COO.
Customer Focus: Internal & External Stakeholder Management: Exceed customer expectations by giving all the relevant information, business advice and support to internal and external customers and stakeholders. Ensure sound communication with, and participation by, customers and stakeholders through regular contact in appropriate service delivery processes. Collaborate with other business units / teams to ensure a consistent approach with regards to query resolution and approach.
Financial Management: Efficiently and effectively manage expense claims and petty cash for COO`s office. Maintain initiatives aimed at eliminating waste and reduce operating costs within the area of responsibility. Adherence to procurement policies and procedures. Manage the administration budget of the Office of the COO.
Produce quality outputs: Ensure alignment of all work process to the required quality standards. Proactively identify continual improvement strategies. Action agreed quality initiatives ensuring that they are aligned to business unit/tasks/processes/systems. Implement corrective actions identified within specified time.
Key requirements: qualifications, experience, and competencies
Qualifications:
Experience:
Competencies: Knowledge
Competencies: Skills
Competencies: Attributes
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