Personal Lines Account Executive at RBS

Role Purpose

• To provide specialist financial advice and provide excellent service in order to retain current clients and secure new business in support of the business strategy.

Financial:

•  Ensure new business targets are met by generating leads and securing new business
•  Ensure retention targets are met
•  Strive to achieve the agreed income budget for book of business
•  Ensure and contribute to minimisation of expenses
•  Support and further the growth strategy of the group

Client:

• Ensure that all stakeholder (e.g. clients, underwriters, insurers) communication is accurate, timeous, professional and relevant 
• Build and maintain mutually beneficial relationships with internal and external stakeholders
• Ensure and contribute to achieving and exceeding own and company required client satisfaction targets by delivering an excellent client service experience

Busines Processes:

•  Provide professional and tailored insurance advice to clients that adhere to the company’s quality standard and broader regulatory frameworks and keep a detailed and accurate record of advice
•  Apply expert knowledge to understand the client’s needs and compile a risk profile of the client’s portfolio
• Perform a comprehensive analysis of the client’s current portfolio and analyse current cover
• Provide advice on the need to obtain updated valuations on all assets
• To provide a timely professional service when obtaining quotes and conducting market exercises and comparative analysis
• Compile and deliver presentations of services that adequately address and mitigate risks and add value to the client’s portfolio
•  Provide support and advice throughout claims process until finalisation
•  Act as liaison between client and insurer to facilitate the transfer of documents and information
•  Follow and ensure adherence to underwriting processes for new business, endorsements, cancellations etc.
•  Engage in clear, complete and timely communication regarding underwriting support required from underwriting support team
•  Remain informed regarding movements on client portfolio and act proactively to solve any issues or problems 
•  Action age analysis to ensure continued cover
•  File all relevant documentation electronically 
•  Adhere to company mandates
•  Keep accurate record of own activities

Learning and Growth:

•  Live the RBS Way by committing to organisational values
•  Ensure continuous professional and self-development
•  Keep abreast of features, benefits and ratings of insurance products available on the market

Requirements

Minimum Qualifications and Skills:

• RE5 
• FAIS Compliant (credits and/or full qualification) 
• Excellent client services skills
• Excellent communication skills
• Excellent interpersonal skills

Minimum Experience:

• A minimum of 5 years’ experience in personal lines short-term insurance sales and servicing
• A minimum of 3 years' experience at a Short-Term insurance brokerage