Pet Client Care/ Retention Advisor at OUTsurance

Job Description

Responsibilities

• Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family
• Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance
• Responsible to up-sell existing policies 

Skills and Competencies

Attitudes:

• Client service oriented
• Attention to detail/Quality oriented
• Resilience
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress

Skills: 

• Selling skills
• Interpersonal and communication skills
• Negotiations
• Keyboard skills
• Administration skills
• Influencing
• Practical learning

Qualifications

• Minimum Matric qualification or equivalent qualification
• FAIS accreditation is essential
• Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. Applicants without prior financial advice experience will not be prejudiced

 Experience 

• Extensive Sales and Customer service experience is essential
• Previous call centre experience - preferably in a client centric or sales environment
• Previous call centre experience – preferably in a retention environment

Additional Information

• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.