Latest Jobs at One&Only Resorts

• The role is responsible for overseeing daily kitchen operations in accordance with the Executive Chef’s standards and resort procedures. This includes maintaining high levels of food quality, hygiene, sanitation, food cost control and equipment management. The position supervises, trains and motivates the kitchen team, coordinates with other departments, and ensures consistent service standards. The role also engages with guests, responds professionally to feedback and complaints, and works closely with the Chef and Management to maintain exceptional food quality and guest satisfaction. 
• Ensure the highest standards of food quality, presentation, hygiene and sanitation are maintained at all times. Oversee mise en place, food preparation, product labeling, storage and expiry controls, while maintaining outlet food cost within budget.
• Supervise daily kitchen operations, including staff allocation, briefings, scheduling, delegation and service delivery. Train, motivate and develop team members while maintaining strong communication, teamwork and professional working relationships.
• Ensure all kitchen equipment, fixed assets and operating supplies are properly maintained, cleaned, inventoried and available at required levels. Coordinate maintenance requirements and report any faults or safety concerns immediately.
• Support functions, events and F&B activities as required, demonstrating strong product knowledge and coordination with relevant departments.
• Handle guest feedback and complaints professionally in accordance with resort service recovery procedures, and communicate feedback to the Chef and Management to continuously improve food and service quality.
• Maintain high standards of personal hygiene, grooming, telephone etiquette and professional conduct. Stay informed of resort activities, guests, arrivals, departures and daily events, while demonstrating excellent knowledge of the One&Only Resort.
• Ensure compliance with all Resort Policies & Procedures, health and safety requirements, emergency procedures and applicable South African legislation. Conduct daily service briefings and monthly communication meetings, attend required training, and perform any additional duties assigned by management.

Skills Competency Requirements:

• Culinary school diploma and/or 3 years work experience
• 5 star work experience
• Knowledge of Food Safety systems (HACCP)
• Basic English knowledge 

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Job Description Summary

• The Spa Attendant is responsible for maintaining exceptional standards of cleanliness, hygiene, and presentation throughout the spa in accordance with ESPA and hotel brand standards while delivering outstanding five-star guest service. The role ensures all spa facilities, treatment areas, changing rooms, relaxation spaces, and guest amenities are clean, well-stocked, and fully prepared for daily operations.
• The position is responsible for opening and closing the spa, replenishing guest supplies and linens, supporting therapists with treatment room preparation, coordinating refreshments, and maintaining a welcoming and comfortable environment for guests. The Spa Attendant also assists guests with directions, amenities, and general enquiries while providing courteous and attentive service throughout their visit.
• In addition, the role monitors the condition of spa facilities and equipment, reports maintenance issues, performs pool water quality testing, ensures compliance with health, safety, and hygiene standards, and supports the wider spa team as required. The Spa Attendant maintains a professional appearance, demonstrates flexibility in supporting operational needs, and contributes to delivering a seamless luxury spa experience for all guests.

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Job Summary

• To assist the Marketing and Communications team with general marketing and administrative functions, reporting to the Marketing & Communications Director. This is a technical and administrative role, which requires strong organisational skills as well as an understanding of branding and marketing.

KEY ROLE RESPONSIBILITIES (this list is not exhaustive):

Databases:

• Maintain and compile all outlet databases and securely share for upload to Global CRM team.

Reviews & Feedback:

• Respond to all online reviews, queries and comments for all outlets, maintaining a 100% response rate.
• Field general marketing and CSR enquiries.

Press:

• Track, file and save all coverage for the Resort and all outlets.
• Compile all press clippings and submit on Smartsheet monthly.
• Assistance with profiling, uploading and input to Sales Force for all hosted media
• Assistance with booking itineraries and coordinating stays for media guests
• Assistance with monthly reporting for the Resort and as required by Global Office.
• Share marketing highlights deck on monthly basis to the Resort including all marketing and comms activity including events, advertising, clippings, media hosting, etc.

Content:

• Update and maintain third party website content and news (Virtuoso, Signature, Traveller made, Leonardo, Wetu, FHR, Amex, Skylark, Atta etc)
• Assist with content uploading for Box and Bams
• Updating of all price lists and menus across all platforms e.g. Dine plan etc.
• Update all content on all external websites on which we appear - listings or other.
• Update all online channels and listings, with the assistance of the team.
• Assist with images and copy for 3rd party websites, including Dine plan.
• Assist with image and copy checking.
• Update Google Content, with assistance from team
• Assist with all RFPs.
• Quotes, vendor apps, invoicing, POs, payments, and other procurement/accounts functions
• Load offer sheets and other forms for global office
• Complete comp requests, and other forms/documents for internal processes
• Ensure all media accommodation bookings are correctly processed.
• Assist in itinerary creation, coordination and sharing for press trips.
• Ensure all marketing initiatives and collateral are distributed to all relevant colleagues timeously.
• Sourcing of various gifting and décor options
• Maintain stock levels of all collateral and gifting - within marketings control.
• Assist with the organising of events and hosting as required.

Admin:

• Load offer sheets and other forms for global office
• Complete comp requests, and other forms/documents for internal processes
• Assist in the scheduling of all marketing calendars: advertising, listings, editorial etc.
• Assist in budget management.
• Assist with procurement and Iscala
• Assist with all quotes, vendor apps, invoicing, POs, payments, and other procurement/accounts functions.
• Keep track of all listings and memberships and manage these.
• Assistance in the maintenance of all online channels and listings
• Update all content on all external websites on which we appear - listings or other.
• Update all online channels and listings, with the assistance of the team.
• Acquire databases from each outlet, clean, update, save and send to global - monthly.

Marketing and Market research

• Assist in the sourcing of gifting and décor and samples.
• Assist in prepping gifts and media packs.
• Assist with the organising of all events and hosting.
• Manage and track all contracts.
• Ensure all media accommodation bookings are correctly processed.
• Attend operational and other resort meetings on behalf of marketing and report back.
• Monthly: Report on all marketing measurables: google analytics, social, digital campaigns etc

General:

• Act as Brand Custodian for One&Only Cape Town
• Perform other duties as assigned by Director S&M or Manager Marketing & PR
• Ensure global office, PR agencies and RSO are always in the loops of your projects, work, and initiatives - when relevant
• Assist with the delivery and implementation of marketing/communication plan to deliver resort objectives.
• Assist in the conceptualisation and implementation of all marketing and PR initiatives for the departmental goal of generating and retaining business and revenue.
• Ensure the measurement of performance/success of marketing activity against clear objectives/goals/targets.
• Identify opportunities for engagement and improvement.
• Creative thinking and idea generation
• Ensure revenue generation activities are always prioritised.
• Ensure all OOCT communications and collateral matches brand positioning, is strategically correct, and is brand compliant.
• Act with a degree of independence as liaison with both internal and external clients. Handle clients’ requests and complaints as appropriate.
• Support sales source market development with marketing and pr activities

SKILLS

• Tertiary Qualification 
• At least 1 year experience
• Excellent English communication skills - verbal and written 
• Must have their "finger on the pulse" of what is trending - both worldwide and locally 
• Ability to manage multiple projects in a fast-paced environment, and comfortable, confident and enthusiastic when working with tight deadlines
• High-level understanding of Adobe Acrobat, Salesforce, PowerPoint and Excel.
• Excellent attention to detail and accuracy 
• Must have own transport 
• Organised, responsible and solutions orientated  
• Proven communication, project management, and organisational skills.
• Proven ability to work effectively within a cross-departmental team