Placement Facilitator / Booking Clerk at CLS Human Capital Specialists

Introduction:

• Our client located in Hatfield, Pretoria is seeking a detail-oriented and client-focused Placement Facilitator / Booking Clerk to join their Bookings Department.
• The successful candidate will play a pivotal role in coordinating and placing nursing professionals within healthcare institutions, ensuring a seamless process that benefits both clients and candidates.
• This position requires excellent organisational skills, effective communication, and the ability to manage high-volume telephonic and WhatsApp communications in a fast-paced environment.

Job Purpose:

• To facilitate the effective placement of nursing professionals into suitable positions by managing booking logistics, maintaining strong client and candidate relationships, and ensuring efficient communication between all stakeholders.

REQUIREMENTS
Minimum education (essential):

• Diploma in Office Management or Communication 

Minimum education (desirable):

• Diploma or Certificate in Nursing
• Qualification in a Medical or Physiology field

Minimum applicable experience (years):

• At least 3 years in a medical receptionist, office administration, or related role 

Required nature of experience:

• Medical Reception and Administration
• Client Engagement and Liaison
• Call Centre / High-volume telephonic environment

Skills and Knowledge (essential):

• Proficiency in Microsoft Office Suite
• Intermediate Excel skills

Skills and Knowledge (desirable):

• Knowledge of call centre procedures
• Conflict handling and resolution

Other:

• Proficiency in English and Afrikaans (verbal and written)
• Own reliable transport and valid driver’s licence
• Flexibility to work extended hours, including weekends on a rotational basis

KEY PERFORMANCE AREAS
Booking Management

• Manage and acknowledge employee applications, ensuring compliance with medical institutions’ requirements
• Capture and maintain accurate employee details on WhatsApp groups
• Notify Senior Bookings Facilitator of new hires and arrange orientation
• Manage WhatsApp communications and allocate placement requests
• Collate and confirm all placements with Unit Managers
• Handle placement queries via the landline and redirect as necessary
• Assist with provision of SANC documentation, certifications, or other compliance documents
• Manage and update leave rosters

Client Liaison

• Monitor client satisfaction through telephonic follow-ups
• Resolve placement-related queries effectively
• Facilitate clear communication between hospitals, placement teams, payroll, and management
• Support long-term client and candidate relationships through professional, responsive service