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  • Posted: May 18, 2021
    Deadline: Not specified
  • MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
    Read more about this company


    Planner: Demand and Inventory - Retail

    About the job

    • Ideal candidate To co-ordinate the supply of stock and logistics between the channel & supply chain management  proactively communicate with all relevant teams about product forecast information, supply and  logistics
    •  To ensure that all stock, and logistics are aligned to the Device Strategy, meet the SLA  requirements and MTN standard processes and procedures

    Key Performance Areas: 

    •  To be a key contact person within the region, between the channel & supply chain management  function and actively participate in supply chain planning team meetings and proactively  communicate with all relevant sub-channel teams about product forecast information
    •  Compilation of channel quarterly, monthly and weekly sales forecast based on business plan,  selected products on roadmap, product mix, promo plan, marketing plan, seasonality, etc
    •  Implement the outcomes of the forecast in a timeous manner as to achive the key goals of the  business
    •  Analyse and compare combined sub-channels forecasts with the Business Plan /Forecast channel  forecast and address variances on quantity forecasted, mix, and ensure that only products in  the selected roadmap are forecasted on.
    •  To re align the forecast based on new information in daily, weekly, monthly and quarterly  meetings 
    •  Manage three months rolling forecast based on an assumed average six months product life cycle.  Managing the forecast also include functions of analysing and presenting a post mortem,  incorporating the economic outlook in to the forecast and forecasting to realist the device  strategy
    •  Rank handset by model and track top 20 and top 10 % sales contribution; identifying their  possible substitutes aligned with OEM roadmap of upcoming handsets
    •  Keep current on channel related activities that may influence the forecast numbers, such as:
    •  Store roll-out or channel expansion (where applicable)  
    •  Stock age
    •  Promotional plans 
    •  Void in the market created by an out of stock situation
    •  Correlate data into accurate product trend information that will be utilized by the sub-channel  and supply chain cross-functional unit
    •  From time to time coordinate with all concerned departments internally (Warehouse, marketing,  supply planning) to facilitate accurate channel forecasts
    •  Tracking and analysis of stock in channel trends
    •  Providing ad hoc reporting and analysis to support the wider device business unit 
    •  Input into the objective of range improvement promotions and stock rationalization, according  to agreed channel objectives
    •  Utilise consumer insights and information that will drive the right channel stocking patterns  and promotions

    Operational Planning and Management

    •  Manage all stock related contractual obligations
    •  Liaise with Marketing and other internal departments to ensure alignment of activities
    •  Co-ordinate the dissemination of communication within your regions.
    •  Make inputs with regard to the long term implications of action plans from a broad perspective  (strategy of the device business unit and channel)
    •  Drive best practice best practice, continuous improvement and innovation at process and  procedure level and ensure innovation to improve
    •  Identify and explore innovative ways to enhance the Channel performance and marketing mix
    •  Continuously facilitate Channel stock replenishment in-line with agreed forecasts.
    •  Review and assess bottom-up forecasts. Identify the gaps between the bottom up, top down and  business plan
    •  Create top-down forecast in-line with forecast cycles
    •  Prioritise new product launch allocations. Forecast sell through and cannibalisation
    •  Provide regular reports on stock management including for S&OP
    •  Input findings and contribute to weekly stock meetings
    •  Contribute to long-term improvement projects

    Relationship building and maintenance

    •  Build and maintain relationships with all stake holders.
    •  Assist with supplier relationships
    •  Liaise with external suppliers as necessary to respond to queries. Escalate where appropriate
    •  Follow up on and respond to all queries 
    •  Maintain good communication and relationships with the Channel

    Customer Satisfaction

    •  Adopt a proactive approach to prevent problems from arising in the future.
    •  Develop and maintain solid relationships with stakeholders, building relationships to ensure  that all queries are responded to quickly and effectively.
    •  Ensure delivery on customer specific strategies.
    •  Identify trends / patterns pertaining to customer needs and filter this information through the  correct channels.
    •  Initiate change to continually improve all aspects of service delivery and drive continuous  improvement as an important element of service delivery.
    •  Initiate and maintain the forecasting feedback to KAMS and their customers
    •  Put contingency plans in place to prevent delivery and service delays and enhance the customer  experience 

    Supervisory / Leadership / Managerial Tasks:  

    •  Build a customer centric approach
    •  Encourage collaborative teamwork
    •  Evaluate KPA and KPIs performance
    •  Build professionalism, loyalty and commitment to the organization
    •  Communicate actively and effectively 
    •  Manage boundaries that separate units in order to optimise workflow
    •  Live the MTN Brand – change and influence behaviour


    •  Bachelor’s Degree in Business, Degree/Finance/Statistics/ Supply Chain 


    •  3 years of relevant experience in SCM, Statistical Modelling, partner management in a FMCG  environment 
    •  Knowledge of supply & demand forecasting processes and strong experience is fostering supplier  collaboration.  
    •  Experience with statistical forecasting and demand planning 
    •  Knowledge of sales forecasting parameters and calculations
    •  Experience with statistical curve maintenance and sales trend analysis
    •  Experience with Master Data Management processes
    •  Experience with Oracle Planning system is an asset
    •  Experience in a forecasting and SCM related decision making role


    •  Products and Services
    •  Systems and process training
    •  Computer training
    •  Project management

    Should you not hear from MTN within 14 days, please consider your application as unsuccessful.

    Method of Application

    Interested and qualified? Go to MTN on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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