PMO (Project Management Office) Governance and Demand Management Specialist at The Coca-Cola Company

Job Description    

• Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for an experienced PMO Governance and
• Demand Management Specialist to join the CCBA Information Technology team. The successful applicant will be reporting into the PMO (Project Management Office) Manager. This mid-level management position, concentrates on ensuring that IT projects comply with required project governance standards as well as lead and manage the workflow of the Demand Process.

The PMO Governance and Demand Management Specialist leads efforts to implement and enforce project governance and demand management framework by sourcing and defining standards, policies, and practices that can improve the internal initiation, execution, lifecycle management and benefits realisation of IT projects in CCBA. They partner with Business, Portfolio, Programme, and Project Managers to identify and define the metrics per project that will determine the governance and demand management processes.
Key Duties & Responsibilities    

• Researching and developing expertise on available project governance and relevant compliance frameworks.
• Acting as advisor to PMO colleagues and IT leaders regarding the best fit project governance frameworks for CCBA.
• Creating implementation project plans for the phased implementation of a project governance frameworks.
• Managing the activities to implement practices and controls associated with the project governance framework.
• Improving adoption of the project governance frameworks through regular communication with colleagues, clearly demonstrating the benefits and providing regular updates and reports to the PMO and IT leadership team.
• Compiling training material and presenting training to PMO colleagues on the detail of the project governance framework.
• Regularly reporting implementation progress and impediments to the PMO Manager and the IT leadership team.
• Coordinating the development, implementation and maintenance of relevant controls, policies and standards.
• Establishing a body of knowledge and information on project governance and making it available to relevant stakeholders.
• Defining the formats, templates, and cadence for project governance reporting.
• Organising and chairing project governance meetings.
• Establishing and maintaining a PMO Compliance risk register.
• Responsible for managing the non-compliance process and identifying non-compliance
• Managing the remediation process including tracking resolutions of findings and action plans.
• Conducting governance assessments to recommend solutions for improving oversight and decision-making during IT projects and activities.
• Acting as the project manager to ensure governance remediations are completed per commitments for large remediation efforts.
• Facilitating the PMO response process and action plans related to internal, TCCC and/or external audit findings and self-reported risks.
• Acting as the PMO liaison for IT governance, internal audit, and enterprise compliance colleagues.
• Communicating governance framework activities, emerging risks and recommendations to the PMO manager.
• Performing periodic reviews of project collateral and outputs to ensure compliance with standards and defined governance.
• Establishing, collecting, and reporting PMO governance assurance metrics to the PMO Manager.
• Plan the execution of the audit and communicate expectations and requirements with stakeholders.
• Gather and collate the required information, identify any discrepancies, and liaise with relevant portfolio, programme, or project managers to resolve timeously.
• Maintain an accurate audit trail of all interactions, correspondence, and related documentation.
• Creating opportunities for members of the PMO and larger IT team to review current practices, define necessary adjustments and oversee the implementation of improvements.
• Establishing relevant forums of cross-functional, mandated stakeholders necessary to discuss, project governance challenges and improvements.
• Liaising with and obtaining input from the IT Governance Manager regarding creation and certification of project controls, risk assessments, and remediation action plans.
• Ensuring Demand and Projects management systems are updated with the outcome and ensure follow up.
• Identifying areas of improvement in the demand process, usage of tool etc.
• Tracking progress of the governance deliverables (artefacts) against milestone dates and reporting on progress.
• Working with the project resources assigned to deliver the required quality and timeliness of the Governance deliverables.
• Continuously developing his/her own competency through attending training programmes, self-study, reading and networking with internal and external peers.
• Supporting team members and collaborating by clearly communicating expectations, progress, constraints, and resolutions.

Skills, Experience & Education    
Qualifications:

• The minimum qualification required for this job is a first degree or a diploma in business management, computer science or information systems.

Other Certification (At least four, including ITIL):

• MS Dynamics SureStep Training
• Project Management Professional (PMP)
• CompTIA Project+
• Professional in Project Management (PPM)
• Certified Project Manager (CPM)
• Certified Project Management Practitioner (CPMP)
• IPMO - Foundation Level Certification
• Dashboards for PMOs and PMs
• PMI Scheduling Professional
• PMI Risk Management Professional
• PMOs in an Agile Environment
• ITIL Foundation

Experience:

• 10 to 12 years’ experience in an Information Technology or project management environment with at least 5 years focused on project management
• 3 to 5 years of project governance / audit specific experience

General    

• The advert has minimum requirements listed.
• Management reserves the right to use additional or relevant information as criteria for short-listing.