Point of Sale Specialist - Gateway at adidas Group

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To manage all transactions with customers accurately and efficiently, on the Point of Sale (POS system). 
• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Manage transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Redeem coupons and vouchers.
• Cross-sell products and introduce new ones.
• Sell add-ons to customers to increase UPT.
• Resolve customer complaints, guide them, and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.
• Track transactions on balance sheets and report any discrepancies.
• Bag packages.
• Handle merchandise returns and exchanges.
• Driving CRM and NPS as a last point for customer contact in store.
• Sales responsibilities.
• Replenishment of sales floor.
• Housekeeping.

KEY RELATIONSHIPS: 

• Customers
• Peers 
• Store Manager and Deputy Manager. 

KNOWLEDGE, SKILLS AND ABILITIES: 

• Basic PC knowledge.
• Familiarity with electronic equipment, like cash register and POS.
• Strong numeracy skills.
• Attention to detail.
• Strong communication and time management skills.
• Customer satisfaction-oriented.

REQUISITE EDUCATION AND EXPERIENCE: 

• 1- 3 years work experience as a Retail Cashier or in a similar role in sales.
• Grade 12 certificate or equivalent.