Portfolio Manager Product Design - Midrand at Vodafone Global Enterprise

Role Purpose/Business Unit

The Portfolio Manager Design lead User Experience is responsible for designing the user experience  across all of Vodacom Financia and Digital Lifestyle Services.

• The purpose of the role is to ensure that thourough user research, information architecture, facilitate the UX and UI design, Vodacom delivers relevant products with an exceptional user experience across all digital channels. This role requires solid experience with following user experience design methodologies; working with various partner UX/UI teams for crafting beautiful visual user interfaces; working in an agile, collaborative team; and working directly with developers for implementation of designs.
• The role is core to delivering exceptional customer experience across our digital channels and will have a direct influence on the digital revenue KPI.

Your responsibilities will include

• User Experience Strategy and execution
• Execute on overall User Experience strategy and obtain organisational buy-in
• Drive delivery of projects to achieve User Experience business objectives.
• Concenptualise ideas of the product
• UX and UI design
• Follow the user centered design approach in designing journeys across all digital channels
• Facilitate all visual design stages from concept to final hand-off with a mobile-first focus
• Establish and promote visual design guidelines, best practices and standards within a broader cross functional team
• Collaborate with team and work directly with Product Owners across all verticals in digital lifestyle services to implement final design
• User testing and research
• Conduct user testing on new and existing journeys with the segmentation and partners
• Understand our customers’ needs through facilitation sessions with partners doing interviews and other research techniques. Use these insights to validate product concepts and inform design decisions
• Channel strategy
• Design the future state of all digital channels with an omni-channel approach
• Conduct competitor reviews and research to inform strategy
• Performance Tracking & Improvement
• Continuous monitoring of performance across the channels
• Use these insights to inform design improvements

The ideal candidate for this role will have

Must have technical / professional qualifications: 

• Matric is essential 
• 3 year Degree/Diploma in one or more of these disciplines :
• Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields
• Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.
• Masters in Psychology, Social Sciences advantageous
• Minimum of 8 years industry experience essential in the following:
• User-centred design, interaction design, information architecture, or similar.
• Incorporate market analysis, customer feedback, site metrics, and usability findings into designs.
• User Research Techniques and disciplines such as usability testing and contextual inquiries.