Premium Administrator at Guardrisk

Role Purpose    

• Ensuring that the principles and outcomes of TCF (Treating Customers Fairly) are practised and achieved in all duties performed and services provided to Admed customers.

Requirements    

• Matric 
• Office administration or bookkeeping qualification (certificate / diploma)
• At least 2 years’ premium administration or basic bookkeeping experience
• At least 2 years MS Office experience (Outlook, Word, Excel)

Duties & Responsibilities    

• Processing of continuation forms on the Owls administration system and sending of policyholder documentation immediately;
• Processing of policy termination instructions from members and corporates within 2 working days of receipt;
• Assigning premium payments that has been uploaded daily;
• Allocating of such payments and reconciling the payment against, the relevant corporate’s membership detail on Owls within 5 days of receipt;
• Once each reconciliation is complete, immediately sending of billing statement to respective corporate client;
• Performing credit control activities by regularly following up on outstanding premiums from corporate clients and timeously liaising with the appointed broker where necessary;
• Reporting to the Premiums Manager on a regular basis in respect of inter alia premiums not received, unallocated deposits, reconciliation status, etc.;
• Where required, processing of debit order application forms within 2 working days of receipt;
• Processing membership and premium adjustments where required and within stipulated turnaround times.
• Preparing of manual premium refunds where necessary and in accordance with stipulated turnaround times;
• Liaising with customers in respect of premium and membership queries and complaints, with a view to investigating and solving such queries and complaints efficiently, to the client’s satisfaction;
• Where capacity necessitates, providing support to the front office team for overflow work;
• Ensuring that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint).

Competencies    

• Deadline and customer service driven
• Comfortable liaising with brokers and policyholders
• Resilience and ability to work under pressure
• Strong sense of responsibility and ownership to ensure that all required work activities are completed within stipulated timeframes
• Good verbal and written communication skills
• Organized and focused
• Strong sense of teamwork and willing to go the extra mile when work pressure and volumes necessitate this additional input
• Attention to detail and accurate
• Computer literate
• Disciplined and strong time management skills

Deadline:12th August,2025