Pricing Team Leader at Momentum Metropolitan Holdings Limited

Requirements
Experience and Qualifications:

• Relevant B.Comm Degree at NQF level 6.
• Mathematics or Statistics at degree level would be advantageous.
• If academic requirements are not met, then relevant supervisory/management experience in a Pricing environment will be taken into account.
• Recognition of Prior Learning will be taken into account.
• Minimum of 5 years industry experience specifically within the Pricing department.
• Minimum of 3 years industry experience specifically within Employee Benefits and/or Risk business.
• Experience in a Supervisory/Management capacity would be advantageous.

Duties & Responsibilities

INTERNAL PROCESS

• Manage the workflow so that targets are met, and queries are timeously resolved.
• Engaging and collaborating with various stakeholders (Sales teams and other departments) to ensure targets are met.
• Ensure all work from the team is accurate and delivered on a professional level.
• Perform quality assurance.
• Improve processes in order to minimise operating expenses.
• Implement innovative and effective solutions to meet and enhance team targets.

CLIENT

• Build and maintain relationships with clients and stakeholders.
• Enhance the image of Momentum Corporate through professional client liaison.
• Define fair and innovative client service practices which build rewarding relationships, as well as enables the team to provide exceptional client service.
• Contribute to a client service excellence culture which builds enduring and rewarding relationships, facilitates feedback and enables the team to provide exceptional client service.
• Drive efforts to improve client service and fair treatment of clients within the area of responsibility. Incorporate client feedback into the enhancement of daily business processes and management operating systems.
• Incorporate client feedback into the enhancement of daily business processes and management operating systems.

PEOPLE

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, teamwork, and cohesiveness.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Foster an environment which exhibits passion and enjoyment for the work being processed.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

FINANCE

• Support client retention and new business acquisition via excellent customer service and maintaining excellent client relationships.
• Ensure pricing and Ts & Cs in quotes and rate reviews are in accordance with the relevant agreed risk approach and pricing strategy.

Competencies

• Client/Stakeholder engagement, management and commitment.
• Impact and influence.
• Self-Awareness and Insight.
• Relationship building and influencing.
• Business and professional communication.
• Business acumen, business knowledge and industry awareness.
• Quality oriented.
• New and business pricing (ability quotes and rate reviews - analyse claims experience and determine rates and free cover limits).
• Financial awareness and management.
• Good judgement, effective decision making and problem-solving.
• Self-management.
• Information integration.
• Process efficiency improvement.
• Analytical thinking (including problem identification and problem analysis).
• Data management.
• Time management, flexibility and adaptability.
• Service and results orientated.
• Interpersonal communication and collaborative approach.
• Teamwork and co-operation.
• Basic and/or Intermediate level Word and Excel skills.