Process Clerk / Claims - Fixed Term Contract at AVI Limited

Job Description

An exciting opportunity exists for a PROCESS CLERK at AVI LIMITED Financial Shared Services. This position is based at the Head Office in Bryanston, in the Accounts Receivable Processing department. The Processing Clerk is responsible for accurate and timeous processing of new account applications, credit vetting, processing of credit limit reviews, updates and adjustments to customer accounts, processing of claims, allocation and transfers of monies, support to the credit teams, internal business units and external customers.

REPORTING STRUCTURE: Supervisor Processing

JOB SPECIFICATION:

KEY PERFORMANCE AREAS:

PROCESSING OF CUSTOMER CLAIMS, DC MEMO’S AND RAISING OF SUNDRY INVOICES

• Ensure accurate processing and adherence to standards

• Any non-actioned items or problem areas to be communicated to the relevant person or area as to ensure corrective action is taken

• Validate documentation, so as to ensure that correct documentation and supporting documents are received

 MAINTENANCE OF CLAIMS ON CUSTOMER ACCOUNTS

• Verify customer claims

• Prepare authorized claims for processing credits on customer accounts

 REPORTS

• Running stat reports for team

• Actioning the returns credit process

 CUSTOMER SUPPORT

• Resolve, within a reasonable time any queries received from the internal customer or ensure they are relayed to the responsible person

• Maintain a good relation reflective of company standards and image

 FILING AND GENERAL ADMIN

• Record must be kept of all processed documentation

• Assist credit manages and credit controllers with the sourcing of documents and files, whether electronic or physical

• Assisting credit managers in instances where they have increased work-loads and the process clerk has available capacity

• Monthly reporting to management on problem areas, deviations from standards and possible risks

• Maintaining Central Mailbox with incoming queries

• Receiving and sorting of AR Mail received from Regions

• Managing and Maintain Share Portal

 
SCANNING AND UPLOADING DOCUMENTS

MINIMUM REQUIREMENTS:

EXPERIENCE:                                                                

• At least 2 year experience in a processing clerk or accounts receivable role

• Experience in a client service environment

• FMCG exposure would be an advantage

• Previous data capturing experience will be highly beneficial

QUALIFICATIONS:

• Matric/Grade 12

• Certificate in Finance would be an added advantage

TECHNICAL COMPETENCIES & KNOWLEDGE:

• Basic computer literacy (Windows, Word, Outlook, Excel, etc.)

• SAP

 COMPETENCIES

• Analyse and Solve Problems

• Build and use key relationships

• Initiate and achieve results

• Work with others

• Remain composed and resilient

• Communicate clearly