Processing Investigator at Sun International

Job Description

• The Processing Investigator supports the investigation and resolution of suspicious activities and potential fraud within the payment processing operation, this involves examining transaction anomalies, conducting investigations and assisting in compliance efforts to safeguard against financial fraud and abuse.

Job Requirements

Qualifications

• Diploma in finance/risk management or related field

Experience

• 4-5 years’ experience in a regulatory environment

Skills & Knowledge

• Collecting & Evaluating Information
• Assuring Quality
• Managing Risk
• Following Procedures
• Focusing on Goals & Persistence
• Managing Customer & Stakeholder relationships
• Applying Expertise and Technology
• Contextual Reasoning
• Demonstrating Integrity
• Knowledge of Legislation and Regulations around the sports betting industry
• Online sports betting Processes and Products
• FIC (anti-money laundering) principles and application
• Protection of Personal Information principles and application
• Anti-bribery and Corruption principles and application
• Consumer Protection Act
• Audit protocols
• Proficient verbal and written communication skills
• Knowledge on fraud detection tools, systems and processes

Key Performance Areas

• Understand online payment processing methods/gateways, client interfacing technologies, FIC regulations, product pricing models and industry trends
• Assist in monitoring and reviewing financial transactions to identify unusual patterns or activities that may indicate money laundering or other financial crimes
• Follow established procedures to ensure all investigations are conducted systematically and comply with internal policies and regulations
• Utilise fraud detection tools, systems and processes to identify anomalies and flag potentially fraudulent transactions
• Examine flagged transactions and user payment activity
• Conduct initial research and gathering of evidence
• Investigate and resolve discrepancies, chargebacks and disputes related to payment transactions
• Conduct thorough verifications on relevant documentation/information in the investigation of suspicious transactions
• Liaise with banks, payment processors, and other stakeholders to obtain information/insight during investigations
• Track the progress of ongoing investigations and ensure timely resolution of issues
• Maintain accurate and detailed records of all investigation activities, including evidence collected, analysis performed, and outcomes achieved
• Escalate complex cases/investigations to management
• Generate alerts and reports on suspicious activities and escalate issues to management as necessary
• Monitor and maintain transaction data integrity and accuracy within the payment processing systems
• Ensure that all AML-related documentation is accurately recorded and maintained in accordance with regulatory requirements
• Assist in the preparation of detailed reports on AML-related findings and recommendations for management review
• Document investigations, including rationale, evidence, and outcomes, to support regulatory reporting and internal reviews
• Assist in the preparation of Suspicious Activity Reports and other regulatory filings as needed
• Collaborate with the payment processing team to understand transaction workflows and identify potential areas of risk
• Stay informed about emerging AML trends, regulations, and technologies to continuously enhance the organization's AML capabilities
• Update and manage case files and ensure proper documentation for audit and compliance purposes