Processing Manager at SBV Services (Pty) Ltd.

Description

• Responsible for meeting agreed timeframes and customer specifications within the daily Operations
• Comply and adhere tSLA’s including but not limited to: Quality of Service, Load Adherence and Risk Framework
• Organise, plan and manage all resources for optimal service tcustomers and tavoid service failures.
• Proactively keep customers informed of potential service failures or late arrivals in order tmaintain good customer relations.

Responsible for the management of operational resources and assets

• Manage resources such as fleet, equipment, weapons, systems etc. for optimal performance levels by monitoring and controlling the maintenance, availability, cost effectiveness, etc
• Manage that appropriate contingency plans are in place for all natural disasters and vehicle breakdowns in conjunction with the Risk Division.
• Manage the daily operations in compliance with systems, processes, and procedures.
• Provide input regarding improvements ttechnology and feasibility thereof e.g., new trolleys, new firearms etc.

Responsible for the continuous evaluation and improvement of processes

• Review and evaluate processes tidentify opportunities treduce risk and improve workflow, making recommendations tthe relevant stakeholders for approval
• Upon approval, responsible timplement, monitor and track any continuous improvement initiatives
• Actively support implementation of planning and forecasting systems
• Manage and review the handling processes e.g., arrival, departure and loading tconfirm optimal working processes and performance and recommends improvements
• Identify potential risks e.g., theft, robberies, monetary losses, disasters and reduces risk potential by developing and implement procedures and systems in compliance with SBV’s Enterprise Risk Management Framework
• Manage and drive the productivity schemes within the operations
• Monitor outcome of quality checks tconfirm that centre/s adhere tstandard operating procedures. Resolve non-compliance.

Manage operational projects within your Centre/s

• Responsible for Centre readiness e.g., staffing, training, equipment, change management, systems, and systems support, etc.
• Manage all operational projects linked tthe strategy in support of Business Optimization.
• Monitor compliance tProject timelines, escalate any deviations tthe relevant stakeholders, and seek timeous resolution
• Continually review procedures, systems and performance against business plans, budgets and progress of programmes and projects
• Manage projects as allocated, for example the expansion within a centre / changing the layout of the centre, including the pre and post implementation reviews.

Financial Management

• Manage the premises assigned, including maintenance, and taking intaccount, cost, operational effect, time and reputational image.
• Manage vendor relationship, own the process for repairs, etc.
• Manage the centres financials in alignment with the annual budget.

Risk Management

• Utilise security and environmental information from within and outside the organisation tminimise risk (i.e., rerouting of vehicles, changing times for deliveries alternative teams etc.
• Mitigate reputational and operational risk by embedding risk management processes and effectively managing compliance
• Manage risk investigations tidentify possible breaches of security and take measures tstrengthen security e.g., additional camera’s, access control, searches
• Implement proper controls and systems in terms of the prescribed policy and insurance requirements e.g., if there is a vault, there must be a camera etc.
• Conduct security surveys on an on-going basis in line with the security plan
• Report all losses, potential losses, and ATM/Logistics differences tthe relevant stakeholders.
• Keep Logistics losses within loss tolerance levels
• Responsible for the audit outcomes of the centre/s, proposing remedial actions where necessary and the implementation thereof
• Execute plans tremedial audit findings and verify that compliance is within acceptable tolerance levels.
• Collaborate with Risk and GM tverify that a relevant and accurate BCP is in place, reviewing it with the relevant stakeholders.
• Partake in BCM and crisis management simulations for relevance and practicality.
• Manage all activities in the event of a crisis at the centre/s
• Request dispensation and pre-authorisation from the GM when outside of rules & regulations (e.g., exceeding limits, security cameras not working, team structure etc)
• Keep audit trails of run information and related security measures for potential investigations/claims
• Report and provide support intthe investigation process in collaboration with the Risk team.

Ownership of Centre

• Manage Internal Relationship through:
• Build and maintain effective relationships across multi-functional departments within SBV for seamless interactions
• Keep relevant parties informed tencourage operational effectiveness and efficiency
• Manage External Relationship by:
• Effective engagement with key stakeholders and provision of high levels of service
• Meet with customers on a regular basis in order tdeal with operational concerns and introduce other SBV stakeholders (for example: Sales and marketing)
• Identify opportunities within the industry tadd value tportfoliof clients by understanding client’s business models and strategies and feeding this information through tthe Customer and Commercial Department
• Provide input intthe business cases for new centre/s within one’s area of responsibility
• Review and provide reports tthe relevant stakeholders as required within the agreed upon timeframe including trends

Manage an integrated Processing Operation.

• Manage seamless processing of cash within the centre/s for accuracy and realisation of daily operational goals.
• Oversee that correct denominations in respect of notes and coins are delivered tcustomer timeously.
• Verify that all Cash deposits are processed and credited on the same day as received from customers.
• Identify, manage, and implement centre level plans and objectives as set by the relevant stakeholders or General Manager.
• Validate and report that the cash centre is accurately balanced daily. Escalate discrepancies tthe General Manager.
• Conduct physical cash checks in order tverify that the centre cash is aligned tthe GL.

People Management

• Provide leadership temployees within SBV
• Creates a conducive environment which translates intproductivity and high morale within SBV
• Inspire one’s team tdeliver on key performance areas
• Adhere tlegislative requirements and Group policies and procedures
• Leading the focus on talent tinstil value creation for high value contributors
• Manage one’s headcount in alignment with the principles and policies of SBV on a monthly basis. Inclusive of notifying HR of team cancellations, new business, and new initiatives with the relevant documentation /approvals
• Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV
• Lead and manager the Talent Management Process within one’s centre / s
• Lead and manage the end-to-end performance management process of employees
• Adhere tlegislative requirements, company policies and procedures in respect of employment Health and safety practices
• Manage overtime / illegal overtime of one’s centre/s through proper planning and staff rotation inclusive of driving the time and attendance system within one’s centre/s
• Responsible for employees tundergthe relevant training inclusive of any mandatory refreshers in conjunction with the Training Academy
• Draft and execute training plans in conjunction with the Training Academy.

Provide leadership temployees within the organisation, creating a winning culture and high morale

• Lead as an Ambassador and executor of Change
• Act as a change management architect in periods of change tensure continuity toperations
• Manage the integration of  Processing inta seamless end tend solution for customers
• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns tthe SME’s (subject matter experts) when required
• Facilitate the necessary presentations, workshops, or forums in order tensure consistent and accurate communication is given across one’s centre/s
• Collaborate with the shop stewards tmaintain a stable workforce.

Requirements

• JG 12 with Qualification:
• 4 years’ experience in a managerial position within a small operation of which:
• 2 years’ experience in managing and implementing the key strategic objectives within a centre.

JG 12: Without Qualifications

• 5 years’ experience in a managerial position within a small operation of which:
• 3 years’ experience in managing and implementing the key strategic objectives within a centre.

Minimum Requirements: Education

• 3-year Diploma / Degree in Business Management/ Logistics Management / Supply chain Management or Grade 12 with extensive experience in a similar position.