Procurement Specialist at Guardrisk

Role Purpose    

• The purpose of the Procurement Specialist role is to proactively maximise value for Guardrisk by building collaborative partnerships with service providers and stakeholders, driving innovation, effective claims cost management, and aligning procurement activities with business strategy. The Procurement Specialist leads with influence, leverages data and technology, and fosters a culture of trust, agility, and shared ownership, ensuring procurement is a strategic driver of business success, not just a support function. By embracing a growth mindset and championing new ways of working, the Procurement Specialist helps position procurement as a proactive, collaborative, and strategic force within the organisation.

Requirements    
Qualifications

• Grade 12 / SAQA Accredited Equivalent (Essential)
• Non-Life Insurance (Short-Term Insurance) Full Qualification - NQF4 (Advantageous)
• A Procurement and/or Supply Chain Certificate / Diploma / Degree or studying towards obtaining one (Advantageous)

Experience

• 3 - 5 years’ work experience in the Non-Life Insurance Industry (Essential)
• 3 - 5 years’ work experience in Procurement and/or Supply Chain Management (Essential)
• 3 – 5 years’ work experience in Supplier Relationship Management (Essential)

Duties & Responsibilities    

• Monitor and manage the average cost per claim (ACPC) by partnering with service providers to optimise claims outcomes, drive cost efficiency, and maximise value delivered to the business and clients.
• Continuously seek opportunities to improve procurement processes, drive innovation, and enhance customer and stakeholder experience.
• Collaborate with internal stakeholders (Claims, Underwriting, Legal, Analytics, etc.) and external stakeholders (industry bodies, service providers, brokers, etc.) to ensure procurement needs are met, and processes are optimised.
• Lead and manage procurement-related projects from initiation to completion, ensuring clear communication and alignment with all stakeholders, delivering on objectives, and monitoring project outcomes to drive continuous improvement and sustained value.
• Analyse procurement and service provider data to inform decision-making, identify trends, and unlock opportunities for improvement.
• Develop and implement procurement strategies that are aligned with organisational objectives, risk appetite, and budgetary requirements.
• Identify, evaluate, and onboard new service providers, ensuring compliance with Guardrisk’s standards and strategic objectives.
• Negotiate contracts and agreements to secure favourable terms, pricing, and service levels, while fostering collaborative partnerships.
• Draft, review, and manage Service Level Agreements (SLAs) with service providers to ensure clarity, accountability, and performance.
• Manage service provider relationships, including performance monitoring, audits, and regular feedback to drive mutual success.
• Oversee service provider complaints, conduct root cause analysis, and drive resolution and continuous service improvement.
• Investigate and address service provider-related concerns, compliance issues, and conduct periodic risk assessments to mitigate organisational risk.
• Prepare, write, and present detailed procurement reports and analytics to management and steering committees, providing actionable insights.
• Draft proposals, business cases, and recommendations for procurement initiatives and service provider engagements.
• Ensure compliance with relevant laws, regulations, B-BBEE requirements, and organisational policies at all times.
• Conduct service provider audits and site inspections, ensuring adherence to SLAs and continuous improvement.
• Provide training and support to internal teams on procurement systems, service provider portals, and processes to build capability and drive adoption.

Competencies    

• ADOPTING PRACTICAL APPROACHES    Applies practical skills when investigating issues; prefers to learn by doing; is practically minded and applies common sense.
• ARTICULATING INFORMATION    Is articulate in giving presentations; is eloquent and explains things well; projects social confidence when articulating information.
• CHALLENGING IDEAS    Prepared to disagree and question assumptions; challenges ideas and established views; comfortable arguing own perspective. 
• CHECKING THINGS    Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed.
• CONVINCING PEOPLE    Is comfortable having to persuade others; shapes opinions by being outspoken; seeks to negotiate with others.
• DEVELOPING EXPERTISE    Is open to taking up learning opportunities; is quick in acquiring knowledge and skills; develops expertise by updating specialist knowledge.
• EMBRACING CHANGE    Copes with change and variety; tolerates uncertainty and ambiguity; adapts to new challenges.
• ESTABLISHING RAPPORT    Builds rapport and puts people at ease; is engaging and welcomes people; finds it easy to make friends.
• EXAMINING INFORMATION    Analyses and processes information; asks probing questions; strives to find solutions to problems.
• EXPLORING POSSIBILITIES    Is conceptual when developing ideas; applies theories to problem solving; prefers to learn by thinking and identifying underlying principles.
• GENERATING IDEAS    Is creative in producing ideas; assumes an original approach when generatingideas; adopts radical solutions.
• INVITING FEEDBACK    Is receptive to feedback and acknowledges criticism; open to critique and critical thinking; gathers feedback from others.
• MAKING DECISIONS    Is determined and decides on actions; willingly assumes responsibility; is definitive and stands by own decisions.
• MANAGING TASKSManages tasks by being organised and methodical; plans activities systematically; sets priorities for tasks.
• MEETING TIMESCALES    Is target focused and meets deadlines; is punctual and keeps to schedule; is reliable in finishing tasks.
• PRODUCING OUTPUT    Is focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce output.
• PROVIDING INSIGHTS    Is focused on continuously improving things; provides insights by identifying key issues; makes intuitive judgements. 

Deadline:16th January,2026