Product Consultant (East London) at Smollan

Key Responsibilities and Deliverables:

• In-store Sales and Marketing
• Develop relationship with store manager
• Influencing and escalating store orders to Samsung HQ and loading of VOCs on MCS and REX
• Negotiate forward share
• Increase in-house in-store

Shelf Health

• Ensure product availability
• Check for and manage damaged stock process
• Check accurate pricing, promotional pricing, competitor pricing
• Effective management of demo software on all live devices
• Effective housekeeping
• Drive Sells Out

Relationship Building

• Training of store staff
• Engaging with shoppers
• Assisting and supporting of store sales staff to drive Samsung sales vs competitor sales
• Implement and maintain POP material as per client brief
• Identify need for promotions to increase sales and negotiate with store manager
• Increase forward share / floor share / shelf share of Samsung products
• Negotiate for prime positions in store
• Drive slow moving stock and allocate sufficient space to fast moving stock
• Manage / influence stock on hand
• Implementation of Promotions
• Implement promotions according to head office and client requirements
• Maintain stock levels

Administration

• Compile weekly and monthly reports based on customer liaison and sales
• Ensure complaince for online trainings and face-2-face training / Training attendance
• Identify challenges and corrective actions
• Ensure account forms are completed and delivered
• Administer and complete collages as per requirements
• Customer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Monitor order and delivery day
• Build and maintain strong working relationships

Requirements

Key Competencies:

• Organisational commitment
• Teamwork & collaboration
• Relationship building
• Agility
• Performance & results driven
• Continuous growth & improvement
• Resilience & stress management
• Service excellence
• Analysis & problem solving
• Sales orientation
• Quality & detail excellence
• Communication