Product Manager at DeARX Services (Pty) Ltd

About the Role

• We are looking for a dynamic, experienced Product Manager to join our Business Engineering team in the Retail Banking environment. This is a high-impact, urgently needed role created to support the scaling of our specialist engineering function that's critical to driving strategic transformation across the organization.
• You'll be responsible for leading a group of business and process engineers (58 direct reports), ensuring project delivery excellence, stakeholder engagement, quality assurance, and business value realisation all within a high-pressure, fast-paced environment.
• If you're a delivery-focused leader with a passion for systems thinking, people development, and results-driven execution, wed love to hear from you.

Why This Role Matters

• Our Business Improvement team has grown significantly in demand from managing 12 initiatives annually to now running 28+ concurrent projects. With a mix of permanent staff and external contractors, we urgently need a strong mid-management layer to support delivery, upskilling, and sustainable scale.

What You'll Do
People Leadership & Development

• Manage a pod of 58 Business Engineers / Process Analysts
• Lead performance reviews, coaching, career development
• Drive team standards, mentoring, onboarding, and upskilling

Delivery Management

• Oversee end-to-end project delivery within your pod
• Engage with senior stakeholders (up to Exco level)
• Mitigate delivery risks, unblock issues, and support cross-team coordination

Technical Oversight & Quality Assurance

• Perform technical reviews of project artefacts and engineering outputs
• Ensure consistency with internal methodologies and high-quality standards

Business Value Management

• Act as internal consulting lead to ensure ROI on projects
• Prioritise initiatives based on value delivery and capacity
• Track and report on initiative impact and resource alignment

Operational Support

• Support monthly and quarterly reporting cycles (e.g., T1 Reviews)
• Contribute to business planning, initiative tracking, and portfolio reviews
• Ensure delivery continuity in contractor transitions

What Were Looking For
Education & Experience

• Degree in Industrial, Chemical, Civil Engineering or related field
• Proven experience in business/process engineering
• Demonstrated people management in a technical delivery environment
• Experience in consulting, financial services, or retail/FMCG environments is advantageous

Key Skills & Traits

• Assertive, structured, and outcome-driven
• Comfortable operating under pressure and with urgency
• Excellent communicator and relationship builder
• Able to influence and engage senior stakeholders
• Skilled in prioritisation, resource allocation, and delivery tracking