Product Office Administrator - Midrand at Fidelity Services Group

DESCRIPTION

The Product division requires a Product Office Administrator to assist the team in all administrative functions. The ideal candidate needs to work well with customers, have strong administrative skills and willing to go the extra mile. The Product Office Administrator will report to the Group Product Admin Manager.

The incumbent will be responsible for the following:

• Supports the planning of all CCTV installation projects.
• Providing assistance to CCTV technicians.
• Record technicians’ daily schedules and inform should any changes occur.
• Keep an inventory of spares and CCTV Stock available.
• Ordering of CCTV stock and technical JobCard books.
• Follow up on all installation project statuses.
• Maintain CCTV online/offline status dashboard.
• Maintain CCTV technician stock bins.
• Scheduling of calls with clients, technicians and subcontractors.
• Assisting with appointments for access to premises by subcontractors and technicians.
• Managing all radio transmitter removals.
• Update and maintain database of radios throughout the region.
• Capturing technical JobCards on Listener.
• Calculating and commissioning incentive for radio removal subcontractor.
• Creating Requisitions for supplier invoices.
• Handling of telephone, email and contract queries – internal and external.
• General office admin.
• Attending to any ad hock tasks as required from time to time.
• Capturing payroll orders – expense claims, overtime, standby and leave forms.
• Customer service.
• Provide weekly and monthly reports to management.

QUALIFICATIONS AND ATTRIBUTES

• Compulsory:
• PC Literate – MS Office
• Must be punctual.
• Must be organized.
• Have a strong sense of attention to detail.
• Must be able to work independently and be self-motivated.
• Extensive administration skills.
• Must be able to work part of a team.
• Must have good time management skills.
• Customer relation experience.
• Prior experience in leadership, clerical or similar role.

Beneficial

• Knowledge of SAP and Listener.
• Basic knowledge of alarm and CCTV equipment.