Latest Jobs at Fidelity Services Group

Main purpose of job:

Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients

Qualification & experience:

• Previous sales experience, with proof of sales track record
• Knowledge of DSC, CADDX, IDS alarm systems, advantageous
• Matric
• PSIRA Grade C
• Drivers license (essential)

Job requirements & other attributes:

• Computer Literate (MS Office, Email and Internet)
• Excellent communication, presentation and negotiation skills
• Presentable and of sober habits
• Own reliable vehicle
• Valid driver’s license

Duties:

• Follow up on all leads received internally and via tele sales
• Sell security solutions to new and existing clients
• Generate and close self-sourced leads
• Forge relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve target for revenue sales
• Achieve target for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Drive for results

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Overall Purpose:

The incumbent would be responsible for the reconnecting of moving cancellations, selling monitoring and armed response services, as well as service upgrades to existing and new clients.

Qualification & experience:

• Previous sales experience, with proof of sales track record
• Knowledge of DSC, CADDX, IDS alarm systems, advantageous
• Matric

Job requirements & other attributes:

• Computer Literate (MS Office, Email and Internet)
• Excellent communication, presentation and negotiation skills
• Presentable and of sober habits
• Own reliable vehicle & Valid driver’s license

Sales – Duties:

• Market and sell the services of Armed Response, Monitoring and Service Upgrades
• Targets will be received in the categories of reconnection of moving cancellations (internal and dealer) and new contracts
• Follow up on all moving cancellation leads received internally and maintain an 80% average closing rate of these cancellations
• Distribution of marketing material, door knocking sessions, shopping mall stands, big events stands , telesales etc. to market our services and to sign up clients
• Must be able to forge relations with key role players in the community (i.e. estate agents, architects, building contractors, project managers etc.) to receive leads which must be turned into positive sales
• Must be able to work after hours and/or weekends on an Ad-hoc basis
• Handover and testing of alarm systems
• Attend SAPS and public meetings
• Maintain all administrative duties pertaining to sales

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Main purpose of the job: 

To support all business departments making use of company vehicles, including Response Senior Supervisors and the Regional Fleet Manager, by ensuring your local fleet is inspected, maintained and administered to the highest possible standard within the rules and guidelines as set by the Regional Fleet Manager. To support the Fleet Manager in the effective & smooth running of the Fleet Department as per Fleet Policies and Procedures.

Minimum Requirements:

• Planning
• Matric (Grade 12)
• Valid driver’s license and own vehicle
• Computer literate – MS Office, MS Outlook
• Must have basic mechanical background on vehicle maintenance
• Previous experience within a similar environment would be advantageous

Job requirements and other attributes:

• Negotiation skills
• Sound knowledge of fleet market trends
• Analytical, systematic and detailed would be advantageous attributes
• Upkeep of vehicle image

Job Specification:

• Carry out daily inspections on company vehicles
• Carry out daily maintenance from vehicle check sheets to be reported to the fleet manager
• Perform light maintenance on vehicles
• Report and advice damage or abuse of company vehicles
• Ferry vehicles as required from time to time to and from suppliers, garages and workshops
• Liaise with suppliers, garages and workshops regarding tasks at hand
• Develop and maintain sound relationships with such suppliers
• Keep a permanent record of maintenance tasks and purchases in writing
• Submit Fleet Management information to the Fleet Manager as required
• Perform ad hoc tasks from time to time
• Update refuelling list daily

Behavioural Competencies:

• Action and deadline oriented
• Attention to detail
• Priority setting
• Customer Focus
• Approachability
• Functional / Technical Skills
• Integrity and Trust
• Safety awareness
• Planning and execution

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Overall purpose of the job:

To complete hardware installations to the highest quality and within the required timelines.

Duties & Responsibilities:

• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Offer product support onsite and remotely
• Dealing with technical and client queries
• Assist with technical evaluations and repairs
• Management of stock and tool of trade vehicle
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Trade test in motor electrical electronics or similar preferred,
• Auto-electricians qualification advantageous,
• At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail
• Problem Solving

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DESCRIPTION

The Product division requires a Product Office Administrator to assist the team in all administrative functions. The ideal candidate needs to work well with customers, have strong administrative skills and willing to go the extra mile. The Product Office Administrator will report to the Group Product Admin Manager.

The incumbent will be responsible for the following:

• Supports the planning of all CCTV installation projects.
• Providing assistance to CCTV technicians.
• Record technicians’ daily schedules and inform should any changes occur.
• Keep an inventory of spares and CCTV Stock available.
• Ordering of CCTV stock and technical JobCard books.
• Follow up on all installation project statuses.
• Maintain CCTV online/offline status dashboard.
• Maintain CCTV technician stock bins.
• Scheduling of calls with clients, technicians and subcontractors.
• Assisting with appointments for access to premises by subcontractors and technicians.
• Managing all radio transmitter removals.
• Update and maintain database of radios throughout the region.
• Capturing technical JobCards on Listener.
• Calculating and commissioning incentive for radio removal subcontractor.
• Creating Requisitions for supplier invoices.
• Handling of telephone, email and contract queries – internal and external.
• General office admin.
• Attending to any ad hock tasks as required from time to time.
• Capturing payroll orders – expense claims, overtime, standby and leave forms.
• Customer service.
• Provide weekly and monthly reports to management.

QUALIFICATIONS AND ATTRIBUTES

• Compulsory:
• PC Literate – MS Office
• Must be punctual.
• Must be organized.
• Have a strong sense of attention to detail.
• Must be able to work independently and be self-motivated.
• Extensive administration skills.
• Must be able to work part of a team.
• Must have good time management skills.
• Customer relation experience.
• Prior experience in leadership, clerical or similar role.

Beneficial

• Knowledge of SAP and Listener.
• Basic knowledge of alarm and CCTV equipment.

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Overall Purpose of the Job: 

To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch.  To maintain high operational standards, grow the branch, meet deadlines, achieve budget, and endeavor to reduce crime levels.

Minimum Qualifications and Experience Required:

• Post matric qualification in general management advantageous.
• A sales, Marketing, or Management diploma is advantageous.
• Financial knowledge of budgets forecasting and P & L.
• Grade B Security Certificate.
• 3 years minimum experience, at mid-management level.
• Experience in managing people
• Experience in the security industry
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Knowledge of operations, sales, technical and administrative
• Valid driver’s license with own reliable vehicle.

Main Duties:

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.
• Finance, Planning & Controls
• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, and operating and sales budgets for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branches in accordance with Finance.
• Manage branch P&L to ensure profitability is sustained and growth is achieved
• Manage effective collections for the branch

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality, and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer-focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
• Ensure that service levels throughout the branch are sustained
• Drive a community-driven proactive service throughout the branch
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
• Manage operational area managers to ensure operational excellence throughout the branch
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety, and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices, and corporate guidelines
• Marketing
• Drive all marketing activations within the branch
• Drive customer perception within the branch and address issues highlighted in customer perception surveys
• Drive a strong social media presence within the branch identifying influencers and forging good relationships with them
• Drive a culture of “content creation” to remain relevant in the social media space
• Ensure that OTT strategies are implemented and relevant
• Drive effective/proactive communications

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with the branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercially viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR-related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
• Business development
• Together with operational managers identify LSS and bulk sale opportunities
• Generate proposals for bulk business/LSS sites
• Drive community involvement through operational collaborations and the effective communication thereof
• Manage the profitability of LSS schemes

Attrition

• Manage all elements of attrition
• Drive reconnections within the branch
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and the financial difficulty remains at a minimum

Competencies (Technical & Behavioural)

• Integrity and trust
• Caring about direct reports
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work
• Building effective team

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MAIN PURPOSE OF JOB:

The monitoring of communication and surveillance devices and to dispatch the necessary resources to process the situation quickly & efficiently. This work is done via the use of radio networks, telephones, mobile & PC devices, as well as devices for overwatch CCTV and LPR camera monitoring - to prevent and/or respond to any incidents requiring security intervention. To communicate fluently, clearly, and professionally with the client-base and internal and external resources covering the client patrols, our responses, and third-party emergency services.

QUALIFICATION & EXPERIENCE:

• Matric
• Grade C Minimum
• Excellent Communication skills
• Literate in English  (Written & Verbal)
• Must have report writing skills
• Telephone etiquette
• Computer Literate
• Call Centre / Control room background – environment

 Key Performance Areas:

• Computer Literate (MS Office, Excel, PowerPoint)
• Listener experience essential
• Ability to work shifts
• Good interpersonal skills to be able to deal with clients at all levels
• Good communication skills (speak & write)
• Ability to handle pressure
• Able to work independently

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Driving Instructor 

The overall purpose of this position is to facilitate, assess and present driver training interventions (classroom based, as well as in-car assessments) as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements as per impacting legislation.

 The required work area will also include regional branch visits and the working of irregular hours (including nightshift & Weekends from time to time).

Minimum Requirements:

• Driver’s License (EB)
• Certified K53 driving Instructor – (Valid Driving Instructor Certificate from a Provincial Traffic Training College or MasterDrive)
• Microsoft Windows and Microsoft Office Packages
• Grade 12 / NQF 4
• PSIRA Grades E-B
• Assessor registration with ETDP SETA & SASSETA
• LMV Drivers License (Minimum of three years’ experience)
• Ability to communicate well in English
• Clear Criminal Record

Key Performance Areas: 

• Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
• Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
• Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
• Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.

Other personality attributes:

• Problem Solving
• Good Relations
• Independent thinker
• Team orientated
• Attention to detail and accuracy
• Customer orientated

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MAIN PURPOSE OF JOB:

The incumbent will be responsible for ensuring the effective running of the fleet within the region by ensuring the maximum number of serviced and reliable vehicles is available for deployment. The incumbent is also responsible for analysing all available fleet information to ensure optimal utilization of vehicles and report back to business.

QUALIFICATION & EXPERIENCE:

• Relevant Degree or three year diploma – Fleet or Transport Management
• Experience in fleet essential
• 5 years’ experience at Middle Management level
• People Management experience with a proven track record of employee engagement and development
• Stakeholder management

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (MS Office, advanced Excel, PowerPoint, Internet)
• Financial acumen

COMPETENCIES (TECHNICAL & BEHAVIOURAL)

• Action oriented
• Assertiveness
• Functional technical expertise
• Change management agent
• Problem solving
• Managing and measuring work
• Drive for results
• Negotiating
• Aligning for performance
• Safety awareness
• Time management

KEY PERFORMANCE AREA

OPERATIONS

• Liaise with Branch and Operations Managers and Local Fleet Co-ordinators concerning the running of their sub-fleets –
• Fuel consumption
• Pre-trip inspections
• Ensure the correct servicing and mechanical maintenance of the fleet through controlling the performance
• Securedrive violations
• Tyre management
• Control and direct the activities of Local Fleet Department concerning requirements, performance and trend activities, guidelines and deadlines of and reporting of Local Fleet Co-ordinators and Administrators
• Endeavour to reduce Motor Vehicle Accidents within the Region
• Maintain good working relationships with suppliers and service providers to ensure prompt attention to company requirements
• Maintain records and statistics to provide data for proactive and reactive measures and planning
• Assist Management to plan for the effective usage and control of vehicles under their supervision
• Authorize the procurement and cancellation of fuel cards
• Monitor and provide feedback to managers regarding fuel consumption
• Scrutinize fuel reports received from suppliers to ascertain correct fuel consumption
• Sample controls of vehicle monitoring equipment to determine levels of excessive idling and advising management of the outcome
• Liaising with management to leverage of best practices within Fleet department
• Implement all fleet SOPs

FINANCE MANAGEMENT

• Prepare for the purchase of capital items and assets (including lease vehicles)
• Plan and authorise the purchase of consumables and maintenance of vehicles for region
• Asset management
• Implement three quote system for all procurement
• Work closely with the Finance department monitor expenditure and invoicing
• Assist in budget preparations and management

EHS

• Set the tone and advocate Zero Harm initiatives and implement strategies to ensure employee health and safety
• Ensure legal compliance of fleet
• Manage accidents

HUMAN RESOURCE MANAGEMENT

• Pro-actively engage with employees to ensure optimal work performance, employee satisfaction and low attrition rates in an environment prone to employee development
• Recruitment and development of talented employees in conjunction with the Human Resources department
• Quarterly performance management review and discussions with direct reports

CUSTOMER SERVICE

• Reduce vehicle off the road incidents
• Discuss and plan turn back process
• Discuss and plan maintenance schedules
• Ensure timeous fitting of equipment: tracking unit, bullet proof glass, vehicle branding
• Identify potential fleet problem areas/challenges
• Management of all customer vehicle-related complaints..

PERFORMANCE STANDARDS

• Ensure monitoring of motor vehicle accidents
• Ensure maintenance and tracking and re-issuing of fuel cards at the correct intervals
• Ensure required reporting is compiled accurately and distributed timeously to all relevant parties
• Ensure that all vehicle and fleet monitoring tools are managed and actioned
• Ensure fuel card management and compliance to fuel card policy
• Ensure satisfactory and accurate records from service providers
• Ensure monthly reviews are conducted with Regional & Branch management on fleet performance and strategies
• Ensure all necessary admin is completed
• Ensure accurate forecasting and cost reduction initiatives to increase profitability and contingency planning
• Ensure that asset allocations are correct and executes
• Ensure safety awareness programmes as per Zero Harm strategy are followed
• Ensure all vehicle accidents are investigated thoroughly
• Ensure that process are followed with corrective actions, disciplinaries wrc. Wrt accidents
• Ensure department is fully and appropriately staffed at all times with equipment
• Maintain staff morale
• Ensure training and development of team members
• Ensure compliance to HR policies and procedures at all times
• Ensure all fittings of equipment takes place as scheduled

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Job Introduction:

Overall administration and oversight of the settlement process in line with company policies and procedures and that the client’s needs are always efficiently and professionally met .

Key Performance Areas: (not totally inclusive):

Effective supervisory of the settlement function

• Oversight and control over Customer’s settlement
• Assisting Settlements Team with any settlement troubleshooting, for example system issues in obtaining settlement data, changing of customer data to cater for customer’s special requirements
• Maintaining of master data on central data base regarding new customers and customers settlement referencing requirements
• Daily monitoring of Banking Internet Online Sites for rejected settlement transactions
• Management of the process for Unallocated Canister to supply Fidelity Internal Reconciliation department with daily submissions processing into bookkeeping system (SAP)
• Close co-working with Fidelity Recon Teams to assist with recon queries

Management of customer settlement queries

• Resolving of customer settlement queries in partnership with Fidelity Cash Centres
• Assist in resolving device customers recon issues in partnership with Fidelity Cash Centres and “Fidelity Internal and External Reconciliations” departments
• Address escalated queries and manage feedback process
• Monitor resolution process
• Formulate corrective actions plans to address frequent issues and problematic areas

Management and oversight of reporting function

• Review of Daily reporting on settlement issues. Address areas of non-compliance and deficiency:
• Non-compliance at Cash Centre level
• Overdue settlements
• Settlements not released due to exceptions
• Rejected settlements on Payment systems
• Review of both internal or external monthly/daily reports

Minimum Requirements:

• 3 years supervisory experience
• Previous Cash Management Centre experience would be highly beneficial
• Solid understanding of SAP would be advantageous
• Computer Literacy in MS Office Packages essential, with specific reference to advance Excel
• Exposure/experience dealing with banking systems
• Knowledge of administrative procedures
• Knowledge of reconciliation procedures
• Knowledge of Cash Management Centre processes
• Knowledge of company policies and procedures 
• Willing to work alternate Saturdays and Sundays

Core Competencies

• MS Office Computer skills
• Acting professionally
• Sound communication skills (written and verbal)
• Supporting and working with others
• Delivering objectives 
• Sharing and cooperating
• Dealing with changing circumstances
• Numerical accuracy and high methodical working methods are required
• Attention to detail
• Ability to cope with large volumes of data and work

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Minimum Requirements:

• Excellent communication skills
• Matric certificate or equivalent
• A clear criminal record
• Computer literate and proficiency in Microsoft Word, Excel, and Outlook
• At least 2 years of administration experience
• Background in Administration/ Office Management is an advantage
• Must be willing to work overtime when required
• Own transport is an advantage

Key Performance Areas (not totally inclusive):

• Maintaining a sufficient filling system and document management, including archiving
• Answering the telephone and taking messages
• Assisting the Recruitment department with new hire onboarding (e.g. preparing documents, coordinating orientation agendas, etc); contacting and following up with candidates during the recruitment process
• Dealing with internal and external inquiries
• Taking meeting minutes
• Provide administrative support to the Branch Manager when required
• Processing daily hours/posting sheets to payroll
• Submit pay queries
• Meet daily, weekly and monthly deadlines (emails/work sheets/templates)
• Fidelity Access Control System – send requests, authorization, enrollment and scanning
• Order uniforms, beverages, cleaning stuff, stationary and ID cards
• General Clerical duties

Core competencies and other Personality Attributes:

• Self-development
• Communication skills
• Must be honest and reliable
• Must have excellent verbal and written communication skills
• Must be assertive
• Pay attention to detail
• Ability to work without supervision
• Ability to maintain confidentiality
• Time management

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Minimum Requirements:

• Grade 12, Matric certificate or equivalent.
• Fluent in English and Afrikaans.
• Computer literate (Microsoft Office Outlook, Word, and advanced Excel)
• Management/Supervisor experience
• Admin/Finance experience

Key Performance Areas:

• Day-to-Day management of settlement department and settlement staff
• Train and develop settlement staff
• Design and implement internal controls
• Participate in settlement system improvements
• Project management on settlement system changes
• Document changes to settlement department SOPs
• Testing of changes/ enhancements to the settlement systems
• Forecasting and funding of bank accounts
• Timeous and accurate settlement of client device and cash processing deposits
• Timeous and accurate settlement of internal settlements
• Internal reporting – Daily/ Monthly
• External reporting (to clients) – Daily/ Monthly
• Compilation of daily and monthly settlement related reconciliations
• Review daily settlement reconciliation
• Client settlement query management
• Escalate unresolved settlement queries according to company risk management SOPs
• Enforce company risk management SOPs
• Recovery of deposits incorrectly settled to clients
• Handing unsuccessful recoveries over for legal collections
• Proactive internal stakeholder management to improve customer experience

Other personality attributes:

• Assertiveness
• Strong analytical skills
• Accuracy and attention to detail
• Excellent problem-solving skills
• Must be able to work under pressure.

Core Competencies:

• Good communication skills
• Customer focus
• Self-development
• Teamwork

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QUALIFICATION & EXPERIENCE:

• Previous supervisory experience essential
• PSIRA registered (Grade A)
• FULLY firearm competent (Handgun, Shotgun and Rifle)

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s license with PDP
• MUST live in / around Somerset West, Strand, Macassar areas
• MUST be able to communicate clearly in English
• Computer Literate (Basic MS Office) will be an advantage
• Sound knowledge of disciplinary procedures
• Clean Disciplinary record 
• Available immediately

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Minimum Requirements:

• Grade B PSIRA (SOB) registered and accredited, with traceable references
• Own reliable transport.
• Fire Fighting trained.
• First Aid trained.
• Computer Literacy in MS Office, CCTV, etc
• Strong organizational skills, as well as good interpersonal communication and liaison skills are essential.
• Must be able to work under pressure and for extended hours as and when required 
• Work independently and within a team.
• A minimum of two years’ experience in the security industry Control room
• Fluent in English
• No criminal record
• Must be reliable and trustworthy

 Key Performance Areas: (not totally inclusive):

• Managing of the control room personnel in all aspects of the control room
• Updating the incident register on a daily basis as well
• Able to exercise and maintain discipline.

 Other personality attributes:

• Ability to meet strict deadlines.
• Numerical accuracy.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

 Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Team work

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Minimum Requirements:

• 5years experience in Middle management position
• 10 years experience in security industry
• Proven management role on a national level preferable
• PSIRA A registered
• Management NQF 5

Key Performance Areas: (not totally inclusive):

• Manage all firearm expenses on a Regional level also ensuring cost effectiveness
• Daily recon of all regional SAPS licenses
• Management reports with regards to FAMS
• Managing and overseeing the physical verification of firearms in the region
• Writing and submitting of motivation letters to SAPS when required
• Compile and submit firearm incident reports for region
• Investigate any incidents that occur
• Reporting of all incidents to National Armory
• Escalating of all incidents as required
• Recommend disciplinary actions to incidents
• Maintain all regional firearms
• Destroy any confidential information safely and securely
• Distribution of all RF tags in the region
• Attend hearings as and when needed
• Set up and sign off duty roster for branch armoury controllers
• Conduct training and presentations for all branches as and when required
• Maintaining FAMS
• Ammunition control in region branches
• Capture and update FAMS system everyday with regards to armed employee details including: New firearm allocation, firearm movement, firearm training, firearm incidents, firearm licenses (renewed and new)
• Compile and distribute FAMS weekly reports and send to branches
• Compile and distribute FAMS monthly report to regional executive management
• Continuously seek to improve and streamline various processes of the Armoury
• Comply with group firearms policies and limits of authority.
• Conduct weekly/monthly site inspections
• Conduct weekly/monthly site audits
• Conduct regular monthly meetings
• Ensure all firearms and armoured/war vehicles comply with necessary legislation and regulations when firearms are transported
• Ensure compliance of all firearm custodians
• Check and ensure compliance of asset exception report
• Conduct Risk Assessment on all branches armed sites on a weekly/monthly basis, also new sites
• Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
• Integrate and assign resources across the payroll function through effective workforce planning, to ensure efficient work streams.
• Effectively manage performance and discipline within the team in order to ensure business objectives are achieved.
• Provide clear leadership, promote and foster a team culture consistent with group values.
• Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organization-wide learning enabled environment.
• Embrace diversity and drive the Employment Equity strategy within functional area.
• Engage with various stakeholders across the business to drive communication and collaboration.
• Manage the succession planning process within area of responsibility.
• Represent FSG at all supplier meetings
• Ensure FSG offers the best partnerships with suppliers
• Maintain excellent supplier relationships
• Liase with SAPS on a daily basis and build good relationships with South African authorities
• Represent FSG in court in the case of incident hearings
• Write motivations for the SAPS for any new requirements
• Liase with SAPS for stolen/Robbed firearms
• Liase with SAPS regarding found firearms
• Liase with gunsmiths for the ordering of new firearms, cleaning, ammunition requirements as well as collecting firearms from police stations.
• Correspond with SAPS when any incident occurs and work together with legal department to ensure the assets of the business stays protected
• Supervise and manage branch personnel deliverables and drive performance to reach business objectives
• Conduct quarterly polygraph tests for firearms controllers in region
• Send out reminders of best practice to all branches Firearm scanning and
• Act as contact person for all queries that needs to be escalated to Executive management
• Any Ad Hoc duties as requested by Executive Management

Other personality attributes:

• Providing Leadership
• Driving Success
• Giving Support
• Structuring Tasks
• Adjusting to Change
• Communicating Information
• Building Relationships
• Showing Resilience
• Evaluating Problems
• Investigating Issues
• Creating Innovation
• Processing details

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Teamwork

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Key Performance Areas

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals
• Auditing and verifying the access registers on a daily basis and generating exception reports
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
• General management and supervision of security staff and ensuring that all their queries are dealt with promptly
• Submitting relevant monthly reports to the Client and Management
• Managing business budget at operational level

Skills required:

• Matric certificate and should be Psira Grade A registered and accredited
• At least 5 years’ experience in security supervising
• Experience in Quality Management System
• NOSA\ISO Safety training
• Must be firearm trained with a clean criminal record
• Must have firearm competency
• Should have full knowledge and understanding of the Firearm Act
• Previous staff supervising experience is required
• Computer literacy 
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential
• Incumbents should be prepared to work shifts and do site visits after hours
• Code 8 Drivers licence

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SITE AGENT

A Site Agent works alongside Operational Managers, Financial Administrator, and the Client to ensure contractual requirements are met and maintained.

Roles and Responsibilities (Minimum requirements but not limited to):

• Recruit new employees according to Client requirements.
• Ensure adherence to Recruitment and Selection process & policy.
• Successful candidate/(s) file/(s) to be prepared and handed to payroll to capture and obtain company number.
• Employee’s compliance files to be maintained daily.
• Compile Monthly reports and distribute to relevant personnel
• Training requirements to be addressed daily and submitted to relevant personnel.
• Obtain attendance register for training conducted, provide copy of attendance to Payroll and Financial Administrators for payroll and compliance purposes.
• Submit training results, certificates, statement of results, course reports via compliance book to Financial Administrator for submission to client.
• Site Removals, Resignations and Terminations are communicated via Managers to provide termination documentation and receive uniforms and badges.
• Badges to follow the de-mopping process according to Client requirements.

Minimum Requirements:

• Grade 12 or Matric Certificate.
• Minimum of 3 years’ experience
• Computer literacy and proficiency in Microsoft Office.
• No criminal record.
• Drivers Licence

Personal Attributes:

• Ability to maintain confidentiality and handle office matters with utmost professionalism
• Ability to meet strict deadlines.
• Accuracy and detail orientated.
• High methodical working methods are required.
• Attention to detail.
• Ability to liaise professionally with Stakeholders at all levels.
• Ability to work without supervision and under pressure.
• Good verbal and language abilities
• Honesty and Integrity
• Punctual
• Client relations
• Trustworthiness
• Time Management skills
• Take ownership and accountability of area of responsibility

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Requirement:

• PSIRA grade B/A renewed.
• Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to work their way around and understand when being taught how to use other software programs
• Has at least 2 years Control Room environment experience actively working as an Operator.
• Good administrative skills.
• Security Experience – Observe, act and report.
• Excellent Observation and reporting skills
• Excellent English written and verbal communication skills.
• Contactable references.
• No criminal record (This will be verified)
• Reliable and has sober habits
• Preferably resides close to Helderkruin and surrounds.

Main duties & Responsibilities:

• Establish and sustain effective risk management.
• Establishment and maintenance of an effective information network to investigate prioritized crime threats. 
• Establish and sustain an effective risk management process in allocated micro work environment to identify and reduce crime enabling factors.

Behavioural Competencies:

• Critical Thinking
• Self-discipline
• Active Listening
• Complex problem solving
• Social Perceptiveness
• Good communication, planning and organizing skills.
• Ability to work independently and with own initiative.

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Requirement:

• PSIRA grade B/A renewed.
• Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to work their way around and understand when being taught how to use other software programs
• Has at least 2 years Control Room environment experience actively working as an Operator.
• Good administrative skills.
• Security Experience – Observe, act and report.
• Excellent Observation and reporting skills
• Excellent English written and verbal communication skills.
• Contactable references.
• No criminal record (This will be verified)
• Reliable and has sober habits
• Preferably resides close to Helderkruin and surrounds.

Main duties & Responsibilities:

• Establish and sustain effective risk management.
• Establishment and maintenance of an effective information network to investigate prioritized crime threats. 
• Establish and sustain an effective risk management process in allocated micro work environment to identify and reduce crime enabling factors.

Behavioural Competencies:

• Critical Thinking
• Self-discipline
• Active Listening
• Complex problem solving
• Social Perceptiveness
• Good communication, planning and organizing skills.
• Ability to work independently and with own initiative.

go to method of application »

Requirement:

• PSIRA Grade A Registration and Accreditation
• Matric certificate (Grade 12)
• Computer literate and proficient on all Microsoft programs
• Exceptional attention to details and accuracy
• Knowledge of Electronic Occurrence Book
• Experience/knowledge of monitoring centre
• No criminal record or any pending cases
• At least 2 years’ experience in the Security industry
• Exceptional staff management experience
• Has a good command of the English language both written and verbal.
• Excellent communication skills and the ability to work well with people at all levels are essential.
• Available to start immediately.

Main duties & Responsibilities:

• Establish and sustain effective risk management.
• Establishment and maintenance of an effective information network to investigate prioritised crime threats.
• Establish and sustain an effective risk management process in allocated micro work environment to identify and reduce crime enabling factors.

Behavioural Competencies:

• Critical Thinking
• Self-discipline
• Active Listening
• Complex problem solving
• Social Perceptiveness
• Good communication, planning and organizing skills
• Ability to work independently and with own initiative
• Be able to work under pressure and meet deadlines