Product Sales Expert: Domestic Payments & Value Added Services at Nedbank

Job Purpose

• Drive client value creation by supporting the Sales team in a holistic manner through overall Client CVP management in line with cluster goals whilst ensuring effective problem statement articulation, client engagement, lead generation and solution structuring.

Job Responsibilities

Financial:

• Drive financial objectives through budget gap analysis and creating awareness of the gap with the Sales team.
• Identify revenue growth opportunities by having a detailed understanding of the CIB sectors, TS Payment domestic & VAS (AVS, Transactional Information) products used in the sectors to benchmark the Domestic EB and payment products utilised to cross sell and provide value. 
• Drive, develop and manage client growth and new revenue by identifying client CVP TS Payments domestic opportunities across sector and channel for market share growth, portfolio optimisation and ensuring enhanced commercialisation.
• Input into refund app for client/CVP & conduct root cause analysis and execution of remedial actions and development of preventative measures.

Customer:

• Provide TS Payments Domestic & VAS product specific expertise and support to Sales and clients in terms of deal structuring and solutions due for acquisition 
• Drive client engagement to ensure product health, utilisation and conduct to understand competitor pricing, create customer value analysis (i.e. identifying additional cross-sell opportunities) and ensure client problem statement articulation
• Responsible for client CVP around the end-to-end value chain to create seamless client experiences and innovative solutions around touch point optimisation with digital self service capability 
• Deliver a world-class service by ensuring a client centric culture.

Product management: 

• Input into the TS Payments Domestic & VAS product vision with a long-term strategic execution of business roadmap & strategy through creation of client and sector CVP's
• Subject matter expert of the domestic payments and collections value chain:

Client value proposition across domestic wholesale payment, collection and supporting services:

• Financial drivers and levers for the products;
• Understanding of the domestic regulation and industry environment that manages policies, oversight and operations to process interbank payments.
• Provide feedback loop on product/process with regards to client needs, issues, pipeline and industry developments to ensure CVP, differentiators and target alignment
• Drive excellence in strategy execution by integrating people, processes, management, systems, and measurements
• Lead and influence collaboration across TS, cluster and juristic to achieve the distinctive client-centred CVPs.

Stakeholder Management:

• Collaboration with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing
• Collaboration with stakeholders inclusive of defining and delivering on training and upskilling where needed within value chain for Sales and Client
• Identify new vendor and partner opportunities and providing feedback to Product Specialist & Product Head
• Ensure attendance and contribution to pricing, pipeline, CST and sector meetings with shared accountability of lead generation and acquisition conversion 

Industry:

• Drive the client change management process for industry, regulatory and compliance requirements or enhancements.
• Risk, Internal Audit & Compliance:
• Ensure products adhere to all compliance, operational risks and security standards Accountability of Risk, 
• Internal Audit and Compliance

People:

• Manage the continuous learning, development and embedding of product knowledge across teams to ensure appropriate client CVP solutioning sales and product  

Essential Qualifications

• Professional Qualifications/Honour’s Degree

Minimum Experience Level

• 3-5 years’ experience in relevant product or related industry

• 3-5 years of product CVP experience