Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To play a critical role in ensuring the successful development and delivery of high-quality products.
- Have a deep understanding of customer needs, strong business acumen, and effective communication skills to collaborate with cross-functional teams. is responsible for defining and prioritizing product features, guiding the development process, and maximizing the value delivered to customers and stakeholders on a team level and is able to effectively prioritise and manage a complex backlog and work effectively across multiple teams.
Job Responsibilities
- Define the scope to be delivered in the iterations in alignment with the Product Manager’s vision
- Lead iteration review meetings to share iteration performance and latest product features
- Drive the team to quantify and mitigate impediments impacting the completion of release/iteration goals, managing escalations where necessary
- Provide input into specifications for product features so that it is clearly understood by the development teams
- Contribute to design, requirements, user stories, acceptance criteria and test cases the architectural runway and continuous value flow
- Prioritise the team backlog for implementation to prioritise against value, readiness and product priorities, which enable the timelines.
- Contribute to ART backlog prioritisation, and co-ordinate across the ART during PI Planning
- Act as an ambassador for the delivery roadmap of the product and ensure that the right solutions are built in the right way through collaboration with senior stakeholders and the agile team
- Lead the program increment planning product release plans and set and meet expectation for delivery of new functionalities
- Incorporate feature requests from stakeholders and requirements from the agile team and product performance feedback into the product roadmap in alignment with the product manager
- Plan releases and upgrades in alignment with product requirements
- Contribute to solution design plans, product vision, roadmap and growth opportunities for the product or component owned by the Agile team
- Collaborate with development teams to deliver innovative solutions with an appropriate sense of urgency
- Enable connection between the team and senior stakeholders ensuring the identified problem and /or opportunity is solved
- Ensure alignment across customer experience standards
- Have a clear understanding of the prioritized product features to be delivered between senior stakeholders, negotiating requirements and priority as necessary
- Advocate the customer needs and priorities to the team in order to ensure the voice of customer is present in all sessions and delivery is aligned to customer needs
- Attend and contribute to agile nWoW ceremonies and PI planning to enable the Agile team to work and plan effectively to deliver value
- Coordinate any common objectives and dependencies with other Product owners to manage capacity and deliverables
- Ensure adherence to enterprise priority principles to maximise value delivery across the organisation
- Collaborate with Chapter COEs to clearly understand and adopt their practices, principles, and ways of working
- Contribute to and engage with product owner CoE to advance the practices and quality of product owners in the organisation
- Lead Agile Team members to work according to Nedbank and industry best practices.
- Prepare for PI Planning by understanding the Vision and Program Increments, forecasting work through Roadmaps, and managing the Team Backlog
Job Responsibilities Continue
People Specification
- We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
- High standard of personal presentation.
- Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
- Ability to deal with people both within the organisation and external customers
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Essential Certifications
Preferred Certifications
- Scaled Agile Framework (Leading SAFe, SAFe Product Owner/Product Manager (POPM),
- Entry level BA certification
Minimum Experience Level
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Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset.
- Follows rules and guidelines to perform tasks, adheres to prescribed ways to work in order to execute activities related to the competency, and recognizes the key elements of the competency and why they are important. Pair with Product Designers (CX/UX), Business Architects (BARC), Testers (QA), Data Analysts (DA) and key roles in the requirements value chain.
Job Responsibilities
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on medium size/complexity initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders and confirm the results.
- Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement.
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
- Analyse requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the product roadmap, vision, KPIs and metrics, and align requirements accordingly.
- Understand the hypothesis, business outcomes and team backlog.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs.
- Use visual diagrams to model scope, interfaces, story context, data flows, processes, and dependencies.
- Decompose features and themes to analyse and write user stories by identifying gaps, missing stories and acceptance criteria, scenario development and business, stakeholder, solution and transition requirements to meet PI objectives.
Job Responsibilities Continue
- Own decomposition of features, elicitation, analysis, story writing and acceptance criteria writing to support delivery.
- Collaborate and co-create process and capability alignment by pairing with the Process Engineer and Business Architect.
- Support the team in working on impediments and spikes and enabler stories, and synthesise the data to articulate requirements.
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user.
- Participate in Backlog Refinement, increment planning and DevOps and Built-I quality principles within and across squads where dependencies exist.
- Analyse/document data requirements that drive decision-making and model data flows through all seven product dimensions on a project level by pairing with data analysts to ensure data governance.
- Foster stakeholder relationships and engagement for discovery, elicitation, analysis and documentation, backlog refinement, dependencies and delivery across squads.
- Participate in system demos and contribute to Inspect and Adapt offer suggestions for improvement.
- Actively participate and occasionally lead squad ceremonies by pairing with Scrum Masters and Agile Coaches.
- Work independently to apply minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans.
- Ensure early remediation by reducing waste, rework, and risk by identifying issues and dependencies .
- Negotiate challenges respectfully by communicating and listening to others, reframe ideas and changes to promote solving problems across squads.
People Specification
- We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
- High standard of personal presentation.
- Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
- Ability to deal with people both within the organisation and external customers
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- IT qualification, Diploma in BA endorsed by IIBA
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 6 - 8 years BA experience, IT project experience, business exposure, industry exposure. Have a basic knowledge of and able to follow instructions for common Business Analysis techniques and practices.
- Exposure to SCRUM/Agile methodology/SAFe methodology
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Job Purpose
- To drive data and service requirements and strategy for Nedgroup Investments Retail Sales.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc)
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy)
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank
- Identify common customer service breakdown and drive relevant corrective measurements to ensure customer satisfaction
- Conduct data systems and service-related workshops and training interventions to improve customer service
- Analyse relevant customer feedback systems and identify common trends using the CRM system
- Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and service targets
- Support relevant areas to achieve sales and service objectives by highlighting gaps and opportunities
- Improve client data on all client system used by Nedgroup Investments
- Identify training courses and career progression for self through input and feedback from management
- Ensure all personal development plan activities are completed within specified timeframe
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Job Responsibilities Continue
- Drive activation and entrench sales to improve revenue generating accounts
- Focus on portfolio tilt and drive relevant products to increase revenue
- Plan and implement local area marketing activities
- Identify gaps in sales performance and provide training to impacted staff
- Drive strategic sales levers by observing; coaching and testing for understanding
- Increase sales by researching market and identifying sales opportunities and ensuring fulfillment
- Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken
- Improve productivity and participation through daily focus on sales levers
- Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities
- Improve cross sell through driving digital enticement by identifying lost opportunities and communicating these to relevant stakeholders
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned
- Identify training courses and career progression for self through input and feedback from management
- Ensure all personal development plan activities are completed within specified timeframe
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
People Specification
- We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
- High standard of personal presentation
- Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges
- Ability to deal with people both within the organisation and external customers.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Commerce degree in Finance or Investments
Essential Certifications
Preferred Certifications
- Microsoft Office CRM certification
Minimum Experience Level
- 3-5 years in Asset management experience
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Job Responsibilities
- Review and approve all client regulatory operational risks associated with: FATCA and Common Reporting Standards (CRS) accurate identification of risks and gaps. FICAA requirements identification of risks and gaps.o AML, CFT and Sanctions accurate identification of risks and gaps and report same to line management.
- Familiarity with the following south African legislation and regulations: - Financial Advisory and Intermediary Services (FAIS) Act, Financial Intelligence Centre Act (FICA), Protection of Personal Information Act (POPIA).
- Meticulously review of all advice related documentation such as Records of Advice, Financial Plans, Wealth Plans etc and supporting documentation such as WMNA, Risk Questionnaires, product quotations etc before any new advice business is processed.
- Ensure cases that qualify for Large Case Review Forum are indicated as such to the Advice Principal
- Record and report any deviations or defects in the advice quality assurance process to the Advice Specialists and Head of Advice.
- Investigate and assess alerts relating to potential money laundering risks and sanctions
- Record and report any deviations or defects in the advice quality assurance process to the Advice Specialists and Head of Advice.
- Perform a reasonability test on all clients for tax obligations reporting
- Improve personal capability and stay abreast of developments in field of expertise by identifying trainingcourses and career progression opportunities for self with input from management.
- Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuringall learning activities are completed, experience gained and certifications obtained within specified timeframes.
Job Responsibilities Continue
- Analyse and review information to ensure accuracy of information and correct processes followed.
- Conduct compliance checks on all new advice business (by following an agreed process) to ensure compliance with six-steps of financial planning process and house views. (advice, products, platforms, funds, investment solutions, fee rules etc) and external regulatory requirements and provide ‘approval’ of such before the business is placed.
- Maintain and update advice quality assurance policies, processes and procedures and check lists.
- Stay updated on industry trends and regulatory changes and best practices in advice quality assurance to continuously improve processes and procedures.
- SLA's to be met at all times in terms of agreed minimum SLA’s per task Collaborate with cross-functional teams such as advice, compliance, risk, legal and operations teams to develop and implement corrective and preventive actions
- Collaborate with the broader advice teams to enhance the quality of services.
- Review customer complaints, together with the Advice Specialist and/or Advice Governance Specialist and implement appropriate corrective actions. Create training and operating manuals to educate all authorised representatives on quality assurance policies, processes, and procedures. Ensure such is communicated to the business.
- Respond to queries from stakeholders to ensure that client regulatory operational risks are managed. Develop and implement advice quality control tests and procedures with relevant Advice Specialists and other stakeholders.
- Continually provide feedback regarding innovative ways to streamline and automate all processes and systems in order to streamline same in Advice and related tech and tools
- Provide support to the Advice Specialist and Advice Governance Specialist.
- Build internal credibility by ensuring that direct reports are a high-performance team, visible, engaged,completing tasks successfully and have diverse skillset in line with WM regulatory operational needs.
People Specification
- Excellent analytical and problem-solving skills.
- Strong attention to detail and a commitment to accuracy.
- Effective communication and interpersonal skills.
- Ability to conduct training sessions.
- Methodical and meticulous attention to detail
- Good understanding of compliance issues
- Good time management skills
- Excellent interpersonal and IT skills
- Proficiency in Microsoft Word, Excel, Teams and Outlook
Essential Qualifications - NQF Level
- Diploma
- Matric / Grade 12 / National Senior Certificate
Essential Qualification
- Diploma in Financial Planning, Commerce or Law
Preferred Qualification
Preferred Certifications:
Any of the following:
Minimum Experience Level
- 3 years working experience in the wealth management or private wealth environment assisting with the preparation and/or processing of advice related documentation such as Records of Advice, Financial Planning, Wealth Plans etc.
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years
- Retail/Banking Client Service, Sales, Relationship experience
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Job Purpose
- To be a specialist team member providing strong financial skills in transacting support and advise in the banking energy Projects.
- To manage deal team and support the Heads of the team.
- To develop and maintain strong client relationships and networks in the Energy Sector.
- To originate transactions in the Energy Sector.
Job Responsibilities
- Build strong working relationships with internal stakeholders by networking; fostering collaboration; regular communication and complying with the governance and controls.
- Build and maintain external stakeholder relationships by networking / conferencing; maintaining regular contact; ongoing communication; site visits and pitching ideas.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Ensure compliance by sanctions checking and adhering to (FICA; Internal and Environmental) regulations; policies and procedures.
- Execute credit approval process by rating; pricing; analysing; application; constructive communication and consultation.
- Manage deal implementation by structuring; negotiating and attending to legal matters and Conditions precedent (CP).
- Ensure ongoing risk management by reviewing risk annually; assessing performance; undertakings; client visits and engaging with Transaction and Credit.
- Improve performance of team by providing on the job training; knowledge sharing and identifying suitable formal and informal training.
- Get involved in non-deal specific projects by providing expert advice and training; testing and implementing.
- Originate transactions by scanning the market; marketing and pitching ideas and networking.
- Execute transactions by structuring; analysing; negotiating; managing and pitching the deal.
- Manage costs and contribute to Business Unit cost efficiency by operating within the allocated budget.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Chartered Accountant (SA), Chartered Financial Analyst, Masters Degree in Commerce, Sciences, Legal or other relevant field
Preferred Certifications
- Chartered Accountant (SA), Chartered Financial Analyst, Masters Degree in Commerce, Sciences, Legal or other relevant field
Minimum Experience Level
- 8-12 years relevant sector / industry experience
- Relevant experience in structuring and implementing Project Finance with specific experience in renewable energy projects
- Relationships with infrastructure focussed investors and DFI’s
- Experience with South African and African renewable energy sector
- Good understanding of standard banking practices in the London banking market.
- Relevant qualification at degree level
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Job Purpose
- To assist in executing and implementing complex transactions with targeted clients of the bank related to lending and other structured transactions (non-vanilla lending).
Job Responsibilities
- Assist in the preparation of credit papers (EOIs, applications, memos, updates, reviews) by conducting historical financial analysis, financial modelling & debt scoping with related commentary, Industry & competitor analysis and sanctions screening.
- Assist with the review of legal documents by cross referencing approved terms sheets to draft legal agreements and ensure incorporation of all other commercial terms in the legal documents.
- Support the building and maintaining of external stakeholder relationships by setting up meetings on behalf of associates & principals, drafting list of requirements from clients and taking notes in relevant forums.
- Build and maintain internal stakeholder relationships by liaising and collaborating with relevant stakeholders and facilitating the sign off of relevant transactions.
- Ensure completion of high quality credit papers within specified timelines by planning, scheduling, researching & gathering information, managing own time, reviewing own work and preparing in advance.
- Support effective execution of transactions by applying your skills, modelling, researching and analysing investment proposals.
- Meet performance targets by executing transactions in collaboration with internal and external stakeholders.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Chartered Accountant, Chartered Financial Analyst (CFA), Master Degree in Sciences or Legal.
Essential Certifications
Minimum Experience Level
- 6 - 8 years relevant experience.
- Relevant lending experience and a demonstrated track record of originating, structuring and executing transactions within the organisation.
- Deep knowledge and experience of funding in the South African market and/or Rest of Africa , including relevant tax knowledge and experience; and a developed network in those markets as well as a proven ability to execute on transactions. Appropriate knowledge of debt and/or lending principles and execution as relevant to corporate and investment banking.
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Job Purpose
- To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Identify and confirm own financial targets by aligning with business unit targets.
- Achieve or exceed targets by developing and implementing account plans for clients and targetting new business.
- Develop an account plan for each client using knowledge of the client's needs and by engaging with relevant stakeholders to identify tailor-made solutions to meet the client's needs.
- Manage costs by monitoring expenses and keeping within budget parameters.
- Achieve economic profit by reviewing pricing annually and making required adjustments.
- Provide relevant recommendations by maintaining sound knowledge of bank's products and solutions; staying abreast of the market and business environment; by using research conducted by bank economic unit and by reading economic and financial material.
- Meet client and bank needs by confirming that recommended solution is in line with bank guidelines for economic profit; bank business needs and regulations and by managing client expectations.
- Support the implementation process by communicating with the client and internal stakeholders; monitoring progress; gathering feedback and taking corrective action.
- Achieve agreed objectives within cost and time parameters by identifying potential and actual problems and working with relevant stakeholders to find solutions.
- Manage all risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures; identifying risks and non-compliances and taking corrective action.
- Recommend improvements for efficiency and competitve advantage by providing client and market feedback to relevant stakeholders.
- Provide a single interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
- Establish and maintain relationships with relevant stakeholders (internal and external providers) by engaging with them formally and informally e.g. in meetings; problem solving sessions and training sessions.
- Proactively recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment; and by consulting with relevant stakeholders.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Degree or diploma at NQF Level 6 in commerce, business, finance or law.
Minimum Experience Level
- Must have 8 years experience in a sales or relationship management role in a banking environment.
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Job Purpose
- To analyse, interpret, collate, and present financial and non-financial information for the Group Marketing Department at Nedbank. The focus is on designing and delivering reports that drive strategy, enhance decision-making, and support the overall marketing objectives.
- The role involves providing valuable insights into customer behaviour, marketing technology performance, and competitive analysis to facilitate effective marketing strategies.
Job Responsibilities
- Reporting and Analysis: Prepare and deliver all monthly reports by analysing, interpreting, and collating relevant financial and non-financial data related to marketing initiatives and customer analytics.
- Process Enhancement: Continuously enhance the process and design of marketing business reporting to ensure alignment with strategic objectives and optimize reporting efficiency.
- Customer Insights: Analyse and interpret customer data to provide insights into consumer behaviour, preferences, and trends, supporting data-driven decision-making in marketing strategies.
- Competitor Analysis: Conduct comprehensive competitor performance analysis to identify market positioning, strengths, and weaknesses. Provide actionable recommendations based on findings.
- Marketing Technology Performance: Evaluate and report on the effectiveness of marketing technology initiatives and tools. Provide insights that inform the development and optimization of marketing technologies.
- Collaboration: Build and maintain strong internal and external relationships with stakeholders through regular communication and attendance at relevant meetings.
- Service Level Adherence: Ensure that internal and external customer requirements are met, adhering to service level agreements and delivering high-quality reports.
- Project Support: Provide analytical support for marketing projects and initiatives, offering recommendations and insights to enhance performance and effectiveness.
- Time Management: Meet deadlines and targets by effectively prioritizing tasks, planning, and communicating progress to relevant stakeholders.
- Performance Monitoring: Maintain high standards of analysis and reporting within defined timeframes by planning, organizing, and monitoring workflow.
- Self-Assessment: Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BCom in Marketing, Business Analytics, or a related field
Preferred Certifications
- Certification in Data Analytics or Marketing Analytics
Minimum Experience Level
- 3 - 6 years in Banking or Financial Services, specifically in a marketing analytics or reporting role
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Job Purpose
- Drive client value creation by supporting the frontline Sales team in a holistic manner through overall Client CVP management in line with cluster goals whilst ensuring effective problem statement articulation, client engagement, lead generation and solution structuring
Job Responsibilities
Financial:
- Drive financial objectives through budget gap analysis and creating awareness of the gap with the frontline Sales team
- Drive, develop and manage client growth by identifying client CVP opportunities across sector and channel for market share growth, portfolio optimisation and ensuring enhanced commercialisation
- Input into refund app for client/CVP & conduct root cause analysis and execution of remedial actions and development of preventative measures
- Financial structure of Cross Border Payments
Customer:
- Provide product specific expertise for Cross Border Payments and interdependencies with FX, Trade and Correspondent banking, and support to Sales and clients in terms of deal structuring and solutions due for acquisition
- Drive client engagement to ensure product health, utilisation and conduct to understand competitor pricing, create customer value analysis (i.e. identifying additional cross-sell opportunities) and ensure client problem statement articulation
- Responsible for client CVP around the end-to-end value chain to create seamless client experiences and innovative solutions around touch point optimisation with digital self service capability
- Deliver a world-class service by ensuring a client centric culture.
Product management:
- Expert knowledge of Cross Border payments for Corporate Clients:
- Client value proposition of cross border payments
- Enablers and relationship with FX, Trade and Correspondent Banking
- Regulatory requirements to facilitate cross border payments, including ADLA requirements, AML/CFT and regulatory reporting;
- Industry knowledge of trade corridors and payment flows
- Input into the product vision with a long-term strategic execution of business roadmap & strategy through creation of client and sector CVP's
- Provide feedback loop on product/process with regards to client needs, issues, pipeline and industry developments to ensure CVP, differentiators and target alignment
- Drive excellence in strategy execution by integrating people, processes, management, systems, and measurements
- Lead and influence collaboration across TS, cluster and juristic to achieve the distinctive client-centred CVPs.
Stakeholder Management:
- Collaboration with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing
- Collaboration with stakeholders inclusive of defining and delivering on training and upskilling where needed within value chain for Sales and Client
- Identify new vendor and partner opportunities and providing feedback to Product Specialist & Product Head
- Ensure attendance and contribution to pricing, pipeline, CST and sector meetings with shared accountability of lead generation and acquisition conversion
Industry:
- Drive the client change management process for industry, regulatory and compliance requirements or enhancements.
- Risk, Internal Audit & Compliance:
- Ensure products adhere to all compliance, operational risks and security standards Accountability of Risk, Internal Audit and Compliance
People:
- Manage the continuous learning, development and embedding of product knowledge across teams to ensure appropriate client CVP solutioning sales and product
Essential Qualifications
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- BCom Finance / BCom Accounting / Strategy / Business Management
Preferred Certifications
- Process, Project, Scrum master, business and data analyst, Agile, Product Manager/Owner
Minimum Experience Level
- 3-5 years’ experience in relevant product or related industry
- 3-5 years of product CVP experience
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Job Purpose
- Drive client value creation by supporting the Sales team in a holistic manner through overall Client CVP management in line with cluster goals whilst ensuring effective problem statement articulation, client engagement, lead generation and solution structuring.
Job Responsibilities
Financial:
- Drive financial objectives through budget gap analysis and creating awareness of the gap with the Sales team.
- Identify revenue growth opportunities by having a detailed understanding of the CIB sectors, TS Payment domestic & VAS (AVS, Transactional Information) products used in the sectors to benchmark the Domestic EB and payment products utilised to cross sell and provide value.
- Drive, develop and manage client growth and new revenue by identifying client CVP TS Payments domestic opportunities across sector and channel for market share growth, portfolio optimisation and ensuring enhanced commercialisation.
- Input into refund app for client/CVP & conduct root cause analysis and execution of remedial actions and development of preventative measures.
Customer:
- Provide TS Payments Domestic & VAS product specific expertise and support to Sales and clients in terms of deal structuring and solutions due for acquisition
- Drive client engagement to ensure product health, utilisation and conduct to understand competitor pricing, create customer value analysis (i.e. identifying additional cross-sell opportunities) and ensure client problem statement articulation
- Responsible for client CVP around the end-to-end value chain to create seamless client experiences and innovative solutions around touch point optimisation with digital self service capability
- Deliver a world-class service by ensuring a client centric culture.
Product management:
- Input into the TS Payments Domestic & VAS product vision with a long-term strategic execution of business roadmap & strategy through creation of client and sector CVP's
- Subject matter expert of the domestic payments and collections value chain:
Client value proposition across domestic wholesale payment, collection and supporting services:
- Financial drivers and levers for the products;
- Understanding of the domestic regulation and industry environment that manages policies, oversight and operations to process interbank payments.
- Provide feedback loop on product/process with regards to client needs, issues, pipeline and industry developments to ensure CVP, differentiators and target alignment
- Drive excellence in strategy execution by integrating people, processes, management, systems, and measurements
- Lead and influence collaboration across TS, cluster and juristic to achieve the distinctive client-centred CVPs.
Stakeholder Management:
- Collaboration with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing
- Collaboration with stakeholders inclusive of defining and delivering on training and upskilling where needed within value chain for Sales and Client
- Identify new vendor and partner opportunities and providing feedback to Product Specialist & Product Head
- Ensure attendance and contribution to pricing, pipeline, CST and sector meetings with shared accountability of lead generation and acquisition conversion
Industry:
- Drive the client change management process for industry, regulatory and compliance requirements or enhancements.
- Risk, Internal Audit & Compliance:
- Ensure products adhere to all compliance, operational risks and security standards Accountability of Risk,
- Internal Audit and Compliance
People:
- Manage the continuous learning, development and embedding of product knowledge across teams to ensure appropriate client CVP solutioning sales and product
Essential Qualifications
- Professional Qualifications/Honour’s Degree
Minimum Experience Level
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Job Purpose
- To manage credit assessment through a team within a specific area / cluster in order to ensure the acquisition of quality assets; enhancement of revenues and maintenance thereof within laid down policies and procedures.
- Client Value Management understanding the client’s needs and environment by ensuring proactive/innovative solutions and adherence to acceptable turnaround times.
- The role gives you a vital link in supporting and ensuring successful credit granting process for Commercial Banking clients through the implementation of credit mandates and risk frameworks within Nedbank Policy and Procedure.
- Join a team of great people, magnificent colleagues that are obsessed with getting things done!
Job Responsibilities
- Limit the credit impairments by ensuring quality lending.
- Ensure financial results are met through prudent credit assessment in order to improve financial performance.
- Ensure client needs and expectations are met by understanding their businesses and delivering service to them within the agreed time frames.
- Optimise resources and minimise cost through proactive management of all resources (internal and external).
- Build trusting working relationships with managers, subordinates and peers through regular interaction and communication.
- Ensure that work is effectively executed and that results are achieved by allocating appropriate mandates to staff.
- Manage the MIS data received to steer the quality of assessments in order to manage the quality and to ensure the efficiencies of credit resources.
- Implement and manage credit policies and standards within the respective Region or Portfolio.
- Optimise the productivity of staff by managing and monitoring their performance and developing action plans to address any identified gaps in performance.
- Ensure smooth output of workflow by managing assessment queues within the respective business unit.
- Resolve customer complaints by reacting within agreed timelines.
- Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy and are measured on delivery against these.
- Ensure dissemination of knowledge pertaining to the bank's processes and procedures to relevant staff members through ongoing training and awareness sessions.
- Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
- Drive to execute own and direct reports planned development by attending learning, seeking coaching or other industry or technical learning events and opportunities.
- Maintain a capable, high performing team, by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
- Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
- Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
- Manage team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning and coaching and talent management.
Minimum Experience Level
- 7 - 10 Years’ Credit Assessment and decisioning experience within Banking environment
- Minimum of 5 years’ experience in Small Business Credit, including Franchise and Agriculture, evaluating current and prospective clients’ financial statements and credit reports to determine their ability to honor debt obligations
- Extensive understanding of legalities associated with lending and collateral.
- Min 5 Years' Team Management / Leadership experience is required.
- Proven track-record on managing a large book
Requirements
- NQF Level 7 or Higher in a Financial or Banking related field essential
- CIMA, Credit management degree or equivalent will be advantageous
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Job Purpose
- To contribute towards Nedbank’s aspirations of being world class at managing risk and to achieve excellence in execution by applying analytical insights, innovative thinking and automating the business need.
Job Responsibilities
- Expectations of a Senior Design Practitioner I is to have the cognitive ability to grasp more complex automation concepts, start to explore hyper automation, have a wider variety of practical automation experience through the build of more complex processes incorporating multiple applications interactions, data sources and connections & API integration, can drive the task of requirement gathering/analysis, use innovative thinking to re-engineer a process to have a more stable, robust and dynamic design to solve for the business need. Work related guidance may be required. Dual tasking will be required as well as the incorporation of previously taught skills/tools. In addition, it will be required to mentor and coach fellow team members where needed.
- Perform requirements and gap analysis to understand, structure, organize and specify the business need.
- Lead the process walkthrough sessions to ensure correct interpretation of the business need and to eliminate any uncertainties.
- Facilitate and drive requirements sign off session with your business stakeholders.
- Apply design thinking skills, problem-solving skills & out-of-the-box thinking to define a dynamic, sustainable and re-usable solution.
- Scrutinise the business need to identify additional opportunities to add business value.
- Use insights gained from the analysis phase to identify possible process re-engineering opportunities.
- Document requirements with quality and using your own words to ensure perfect understanding.
- Maintain the integrity of all current and future requirements for processes you are responsible for.
- Use visual diagrams to model scope, process flows, and dependencies.
- Writing requirements using business language in order to ensure your SME’s is in alignment with WHAT they expect the automated process should do.
- Writing your design using technical language to ensure it reflects HOW the automation will satisfy the Business need.
- Creating all necessary artifacts and ensuring that the necessary signoffs are obtained
- Develop according to RPA best practices and principles, within an agile framework.
- Deliver processes that is high in quality, adaptable, reusable, sustainable, dynamic and stable processes
- Testing both positive and negative scenarios. During testing small bugs are identified, scenarios surface that has not been catered for and gaps in exception handling become evident. Ensure stress testing is done to confirm the automated process can handle very high case volumes
Job Responsibilities Continue
- Conduct peer code reviews and testing.
- Develop dynamic objects that is re-used across squads.
- Debug and fix running processes and provide guidance to other team members
- Provide quality business support for processes your team is accountable for.
- Continuous awareness of running processes in your squad, to identify potential enhancements.
- Conduct estimate of work effort. Seek guidance where needed.
- Guide, coach and orientate Developers on squad projects to ensure adoption and consistent application of business analysis, process re-engineering methods, tools and techniques to ensure standardised, high-quality deliverables. Seek guidance when needed.
- Assist with upskilling the junior developers in your squad on alternative automation tool sets.
- Provide mentoring to graduates and junior developers in areas of your strength.
- Share experiences to avoid reinventing the wheel, be open for critique, be eager to learn from others, be resourceful to try solve your problem first but be confident to admit when you failed and ask when you need help.
- Drive cross team collaboration to optimise and refine a solution.
Minimum Experience Level
- Ability to develop processes at a level of complexity
- At least 4 years Blue Prism development
- Business Analysis techniques and practices experience
- Tester experience
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- NQF Level 6 Qualification in Computer Science or Information Technology
Essential Certifications
- Blue Prism Associate Developer Certificate
Preferred Certification
- Blue Prism Developer Certificate
- Blue Prism Solution Designer Certificate
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Job Purpose
- To provide actuarial solutions to internal and external clients within the Life and/or Non-Life Corporate Actuarial team, in line with Nedbank’s Client Value Proposition.
Job Responsibilities
- Completion of monthly IFRS reserving results for the individual licences.
- Completion of quarterly and annual SAM returns for the individual licences.
- Investigations of results to identify trends and anomalies.
- Assisting with basis setting exercises of the individual licences.
- Input and completion of actuarial elements of the individual licences’ ORSA return.
- Input into the annual forecasting process of the licence.
- Assistance with the automation of existing processes in the Corporate Actuarial space to improve efficiency.
- Documentation of existing and new processes.
- Communication of results to actuarial managers for further action.
- Be an active and engaged member of the actuarial team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Express ideas or facts clearly in written documentation so that the content is understood by the recipient.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce in Actuarial Science, Bachelor of Science in Actuarial Science
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 0 - 1 year experience
- Minimum of 4 exams (ASSA preferred)
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Job Purpose
- To develop high level end to end design and Macro design in the context of the high level solution architecture to realise the business requirements. To perform consulting servicesto find suitable solutions tovarious business requirements
Job Responsibilities
- Design data models and rules that meet the business requirements and align to the agreed architecture framework.
- Automate and/or optimise existing data processes by combining separate processes, de-duping wasteful code and refactoring existing code to more appropriate and dynamic standards
- Ensure data modelling and developed deliverables are delivered according to project plan and budget to meet commitment to stakeholders.
- Ensure all data modelling activities and deliverables are aligned to the development methodology and to the data modelling principles and standards
- Enable efficient API connections by working with developers to satisfy front end/UI data field requirements via stored procedures (build and maintain)
- Apply the Nedbank approved tooling to create the data modelling deliverables and relevant stored procedures.
- Analyse and profile the source data to understand data quality issues , relationships, patterns and rules in the data.
- Structure data requirements into logical data constructs based on the relevant design principles, data governance rules, ERD models and dimensional models to ensure optimal implementation.
- Compile Source to Target Mapping Specifications including the appropriate Transformation Rules where relevant
- Identifying definitive or authoritative source of data ; analysing source data; and identifying gaps to target structures
- Facilitate data quality governance by collating metadata on processes and exposing these in a central monitoring environment for reporting and governance
- Reduce non value-adding development by identifying opportunity for re-use of the existing processes, rule engines, models and source data
- Maintain up to date knowledge of latest developments in the Data domain, including reading; continuous professional development courses; seminars and conferences.
- Perform peer review on work performed by other team members
- Identify opportunities to improve or enhance processes, models and systems though agile thinking.
Minimum Experience Level
- 7 to 10 years Information Technology experience, of which 3-4 years in Systems Analysis and design experience
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Bcom Information Technology
Essential Certifications
- Advanced Certification in relevant technologies where available
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Job Purpose
- To develop and monitor the implementation of the Operational Risk Management Framework in Nedbank and its subsidiaries to comply to regulatory requirements and ensure alignment to international best practice.
Job Responsibilities
- Ensure adherence to data policies, standards, and other relevant risk-related policies. Promote compliance with risk management guidelines and standards across the cluster infrastructure.
- Regularly interact with key stakeholders, including Group Risk functions, to ensure proper reporting to governance bodies such as EXCo, ERCO, Group Risk Committee, and OPCOM.
- Attend pertinent Manco meetings and Risk forums to actively engage with and guide stakeholders in risk management practices.
- Identify and propose improvements to business processes and systems, adding value to Nedbank by finding more efficient methods of operation.
- Support and facilitate risk management within strategic projects, ensuring alignment with Risk Management frameworks and guidelines.
- Ensure effective risk management by adhering to the specified guidelines for the cluster. Implement Risk Management methodologies and tools by assisting management in developing risk profiles at the strategic process level.
- Address identified risks, evaluate risk profiles for completeness and quality, and recommend adjustments for better alignment and effectiveness through consultation with the cluster on potential control measures and action plans.
- Assist with the implementation of all components of Risk Management, ensuring that all related operational risks in GT are properly identified and measured.
- Verify and measure the adequacy of internal Risk Management processes and procedures.
- Continuously review and improve workflows and process efficiency.
- Review, analyse, and follow up on risk reports as needed.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification & Certifications
- Data Risk or Data Analytics qualifications or certifications will be advantageous
Minimum Experience Level
- Five years’ experience in an IT risk and or Data Risk Management role.
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Job Responsibilities
- Lead and manage research activities from planning to execution.
- Synthesis of research data into actionable insights, ensuring they are aligned with both the user needs and business objectives.
- Collaborate with product managers, designers, developers, and business stakeholders to align research activities with product strategy and business goals.
- Build relationships with key stakeholders to ensure research influences decisions.
- Ensure that research insights drive decision-making and contribute to product innovation, customer satisfaction, and business growth.
- Provide strategic recommendations to product and design teams.
- Mentor and coach junior researchers, providing guidance on methodologies, best practices, and professional development.
- Ensure research is aligned with the organisation’s goals and user needs.
- Stay up-to-date with the latest industry trends, tools, and techniques to continuously improve the quality and relevance of design research.
- Drive innovation by exploring new and emerging research methods, ensuring the team stays ahead of industry developments.
- Promote a culture of continuous learning, encouraging experimentation and creative problem-solving.
- Drive research-led innovation by identifying unmet user needs and emerging market trends, contributing to the design of products and services that solve real user problems.
- Advocate for the user at every stage of the design and development process, ensuring that design decisions are grounded in research and aligned with user needs.
Essential Qualifications - NQF Level
- Matric plus an academic qualification or degree in relevant fields.
Preferred Qualifications
- Bachelor’s degree in Design, Research, Anthropology, Sociology, Human-Computer Interaction, or related fields. A Master’s degree is advantageous.
Minimum Experience Level
- 5-7 years of experience in design research, UX research, or usability analysis, with a proven track record of leading and managing research projects.
Types of Exposure
- Leadership & Mentorship: Experience leading and mentoring junior and intermediate researchers, ensuring the delivery of high-quality work.
- Project Management: Managing multiple research projects simultaneously, from planning to execution and reporting.
- Collaboration: Working closely with product managers, designers, and developers in a cross-functional team to drive user-centered design.
- Stakeholder Management: Building relationships with senior stakeholders, influencing decision-making processes through research insights.
- Strategic Research: Leading research that shapes strategic product and service development, particularly in complex or ambiguous problem spaces.
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Job Purpose
- To manage and deliver medium-sized projects within the Data Analytics team of the Group Marketing Department from commencement to completion, ensuring adherence to scope, budget, and timelines. Projects may encompass various disciplines related to marketing technology and customer analytics, aligned with the bank's strategic objectives. The Project Manager will mentor junior staff on agile best practices, ensuring the team is focused on the right tasks at the right times and collaborating with the product manager to translate epics, stories, and other sprint items into actionable tasks for the delivery team.
Job Responsibilities
- Agile Implementation: Ensure successful adoption of Agile methodologies in software projects, improving quality in alignment with business needs and strategic goals.
- Expert Guidance: Provide expert-level guidance to the project team on processes, systems, tools, and communication, facilitating team dynamics through weekly sessions.
- Stakeholder Engagement: Integrate and engage diverse stakeholder groups, facilitating discussions across varying needs and expectations.
- Professional Relationships: Build and maintain professional relationships through consistent communication, quality metrics, and project status reports.
- Cost Estimation: Ensure accurate cost estimation based on comprehensive client requirements and project scope.
- Budget Management: Manage project budgets effectively within the defined project scope.
- Project Delivery: Deliver projects on time, within budget, and according to scope and governance frameworks.
- Benefit Traceability: Ensure traceability of defined benefits throughout the project lifecycle, escalating any deviations as necessary.
- Scope Management: Manage the project scope, ensuring client requirements are comprehensively covered and accurately estimated.
- Client Advisory: Advise clients on appropriate project management approaches, identify project stakeholders, communicate their roles, and define their participation levels.
- Change Management: Conduct business change impact assessments across processes, systems, and roles as per the change management plan.
- Client Communication: Keep clients and management informed throughout the project lifecycle.
- Post-Implementation Review: Conduct satisfactory post-implementation reviews, performing retrospectives and "inspect & adapt" sessions as required.
- Resource Allocation: Ensure sufficient resource allocation for project delivery.
- Methodology Adherence: Manage the delivery of medium projects according to prevailing project management methodologies.
People Specification
Essential Qualifications - NQF Level
- NQF Level: Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honours Degree: NQF level 7 qualification or Honours degree in Project Management or Business Management.
Essential Certifications
- Relevant certification in PM practices or methodologies (e.g., PRINCE, PMBOK, etc.)
Preferred Certifications
- Project Management or Business Management, Certified Scrum
Minimum Experience Level
- 5-8 years working experience in project environment of which 5 years in a PM role
Method of Application
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