Product Success Manager at Aha!

Your experience

• You work hard and have a history of making a positive impact. Fast-paced and high-growth technology companies are where you thrive. You are happiest when you can work directly with customers alongside a team of fellow high achievers. You have recently worked in product management or a similar role that was directly responsible for building software. Working with customers (rather than defining requirements and guiding development work) is your preference, and showcasing advanced technology to sophisticated customers energizes you. You also have:
• Three+ years' experience defining, managing, or launching new functionality at a growing software or technology company
• Used a detailed go-to-market process to achieve product and business goals
• Learned complex software applications and workflow methodologies
• Written clear instructions to answer questions and explain best practices
• Independently resolved hard challenges

Your work at Aha!

• If you want to be recognized as a product development expert, this role is for you. The Product Success Manager position is for product managers who prefer working with customers over developers. Our Product Success team provides consultative support for the world's best-known and most innovative companies. Your responsibilities will include:
• Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
• Delivering responsive customer service using our proven frameworks
• Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
• Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
• Helping customers integrate Aha! software with their existing tools (e.g., development systems)
• Sharing customer feedback internally
• Testing new product functionality as needed
• Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations