Product Support & Sales Representative (6861) at Komatsu Mining

Qualifications:

• N3 or Grade 12 with Maths
• Trade Certificate

Experience

• 4-6 years in the earthmoving industry 
• 2 years of supervisory experience (an advantage)
• Machine Operator License (an advantage)
• Komatsu Products (an advantage)

Specific Knowledge requirements 

• SAP Quoting - Advanced
• MS Excel - Intermediate
• Microsoft Word and PowerPoint - Intermediate
• CSS Portal KMG – Advanced
• EPQ Care - Advanced
• Komtrax - advanced

Summary description of the role: 

• Remains up to date with safety procedures
• Plans for safety events and campaigns.
• Takes SHE into account in the planning of work output.
• Plans for inspection of equipment (new and used in stock), about dates, workshops, the nomination of service, stock, and other resources.
• Collates all informative materials, Komtrax registration forms, warranties, and manuals.
• Opens and maintains machine history files for each machine at a customer site.
• Conducts delivery inspection of the machine.
• Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP Contracts)
• Plans for the modification of equipment.
• Oversees warranty repairs that may be required at the site.
• Submission of all Policy claims
• Field campaign implementation
• Compile Failure reports, TSI, and Machine conditioning reports, Evaluation reports.
• Provides technical advice & liaison with centralized Komatsu functions in the Service and Repairs machines.
• Plans for time to complete reporting.
• Collates information, downloads, inspections, PM clinic & troubleshooting for use in reporting.
• Compiles recommendations report to the Parts/Branch/Depot Manager for additional components, to meet the component change requirements.