Product Support & Sales Representative - Groote at Komatsu Mining

QUALIFICATIONS:

• Grade 12 with Maths/N3 Technical Certificate
• Trade Certificate (Electrician/Millwright)
• MUST have a valid recognised Medium Voltage Certificate aligned with MQA Skills program

EXPERIENCE:

• 4 - 6 years working experience.
• 2 years supervisory experience (an advantage).
• Trade plus experience of Komatsu products/heavy earth moving equipment in a mining environment. Machine Operator License (an advantage).

SPECIFIC KNOWLEDGE REQUIREMENTS:

• SAP - Advanced.
• MS Excel - Intermediate - Advanced.
• Microsoft Word and PowerPoint.

SUMMARY DESCRIPTION OF ROLE:

• Remains up-to-date with safety procedures.
• Plans for safety events and campaigns.
• Takes SHE into account in the planning of work output.
• Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock and other resources.
• Collates all informative materials, Komtrax registration forms, warranties and manuals.
• Opens and maintains machine history file for each machine at a customer site. Conducts delivery inspection of machine.
• Plans and prepares for anticipated service calls in conjunction with stakeholder (including RAMP Contracts).
• Plans for the modification of equipment.
• Oversees warranty repairs that may be required at the site.
• Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines.
• Plans for time to complete reporting.
• Collates information, downloads, inspections, PM clinic & troubleshooting for use in reporting. Compiles recommendations report to the Parts/Branch/Depot Manager for additional components, to meet the component change requirements.
• Monitors the Komatsu machine hours in conjunction with the component hours.