Production Assistant Travel at Helderberg Personnel

The Role & Key Responsibilities:

• Support Product team in negotiating excellent commercial terms, special offers and marketing contributions year around
• Work with the team during brochure production in the planning, negotiation, proof reading and ultimately, producing compelling brochure content
• Assist with all elements of product administration, including – checking contracts, checking invoices, manual costing assistance for reservations team,
• Providing destination and hotels sales and performance reports
• Work closely with Reservations team, including checking quotes, liaising with suppliers for favours and issues, checking invoices
• Keep in-house system up to date with content ensuring accuracy – providing rooming reports where needed. Also, checking and updating offers, inventory, new hotel information
• Work closely with the Commercial team to prepare, sign off marketing materials on time and efficiently, including print, email and digital activity
• Ensure the website content is both accurate and compelling
• Pricing of packages to support marketing activities and staying on top of our special offers process
• Helping the commercial team deliver sustainable and profitable growth through effective product marketing to consumers and trade partners
• General administration including liaising with the finance department to review and raise product and marketing invoices
• Assist with and attend supplier training virtually
• Keep abreast of travel industry news and competitor analysis, including pricing
• Working with the team when required with crisis management and supporting Operations in times of disruption

Requirements:

• Highly organised and excellent attention to detail
• Able to use own initiative
• Articulate, excellent writing, grammar and communication skills
• Minimum 5 years Tour operating experience
• Must have commercial acumen
• Able to converse with high spend clientele, agents, and our suppliers
• Working knowledge of Microsoft Office and Amadeus
• Sales focused, team player and flexible
• Self-starter, highly motivated and innovative, with plenty of energy and initiative
• Strong work ethic and customer service skills
• Team player
• Excellent communicator
• Passionate about travel