Latest Vacancies at Helderberg Personnel

Responsibilities:

• The responsibilities will include but not be limited to:
• Provide technical assistance 1st & 2nd level support for incoming queries and IT issues related to computer systems, software, and hardware.
• Respond to queries either in person, over the phone, or via remote management software.
• Monitor the IT ticketing systems for incidents, ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach the internal SLA.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and WiFi Networks.
• Ensure that Access to Company Systems and Networks are controlled and Secure.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Support and maintain POS Systems to ensure that Retail Stores have maximum uptime and excellent Customer experience.

Main purpose of role:

• Diagnose, repair, install and maintain hardware, networking and software components of the Company’s IT Systems to ensure reliability and availability to Company Employees.
• Providing support to the IT team within the company.

Requirements and Experience:

• The successful candidate would ideally have an IT background preferably in the Food Manufacturing and Retail Industry with either College/University computing qualification.
• Technology qualifications (A+, N+, MCSE, MCITP) will be an advantage.
• Good knowledge of networking, switches, routers etc. (Especially Ubiquity Technologies)
• Knowledge of IP Telephony.
• An understanding and knowledge of SQL Server and running queries to extract or modify data.
• Experience with SAGE 300 ERP System.
• Experience with SAGE 300 Retail Management System. (RMS)
• 2+ years of experience in IT support.
• Strong knowledge of computer systems, hardware, and software.
• Ability to diagnose and resolve technical issues.
• Excellent communication skills.
• Ability to work independently and in a team environment.
• Strong analytical and problem-solving skills.
• Excellent verbal, written and oral communication skills.
• Knowledge of user Administration via Active Directory and Exchange Online.
• Experience with Dell hardware and Microsoft Windows operating systems.
• Willing to work overtime when required.

go to method of application »

Position criteria:

If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first-class service skills then this may be the position for you.

• Minimum of 2 years’ experience in a 5-Star Hotel or similar environment
• Confident, professional and welcoming personality
• Focused on providing an exceptional guest service experience
• Impeccable appearance of personal grooming
• Full insight of all menu methods of production and presentation standards
• Up to date knowledge of food and beverage trends and best practice
• Meticulous attention to detail
• Excellent memory skills
• Ability to thrive and work under pressure, with high-level multiple tasking abilities
• Competent level of written and verbal communication skills in the English language
• Good level of numeracy
• Be an energetic, positive and level-headed individual who works well as a team player
• Preserve excellent levels of internal and external customer service
• Flexible working hours subject to the demands of the business

go to method of application »

The Role & Key Responsibilities:

• Support Product team in negotiating excellent commercial terms, special offers and marketing contributions year around
• Work with the team during brochure production in the planning, negotiation, proof reading and ultimately, producing compelling brochure content
• Assist with all elements of product administration, including – checking contracts, checking invoices, manual costing assistance for reservations team,
• Providing destination and hotels sales and performance reports
• Work closely with Reservations team, including checking quotes, liaising with suppliers for favours and issues, checking invoices
• Keep in-house system up to date with content ensuring accuracy – providing rooming reports where needed. Also, checking and updating offers, inventory, new hotel information
• Work closely with the Commercial team to prepare, sign off marketing materials on time and efficiently, including print, email and digital activity
• Ensure the website content is both accurate and compelling
• Pricing of packages to support marketing activities and staying on top of our special offers process
• Helping the commercial team deliver sustainable and profitable growth through effective product marketing to consumers and trade partners
• General administration including liaising with the finance department to review and raise product and marketing invoices
• Assist with and attend supplier training virtually
• Keep abreast of travel industry news and competitor analysis, including pricing
• Working with the team when required with crisis management and supporting Operations in times of disruption

Requirements:

• Highly organised and excellent attention to detail
• Able to use own initiative
• Articulate, excellent writing, grammar and communication skills
• Minimum 5 years Tour operating experience
• Must have commercial acumen
• Able to converse with high spend clientele, agents, and our suppliers
• Working knowledge of Microsoft Office and Amadeus
• Sales focused, team player and flexible
• Self-starter, highly motivated and innovative, with plenty of energy and initiative
• Strong work ethic and customer service skills
• Team player
• Excellent communicator
• Passionate about travel