IT Support Technician - Grabouw at Helderberg Personnel

Responsibilities:

• The responsibilities will include but not be limited to:
• Provide technical assistance 1st & 2nd level support for incoming queries and IT issues related to computer systems, software, and hardware.
• Respond to queries either in person, over the phone, or via remote management software.
• Monitor the IT ticketing systems for incidents, ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach the internal SLA.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and WiFi Networks.
• Ensure that Access to Company Systems and Networks are controlled and Secure.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Support and maintain POS Systems to ensure that Retail Stores have maximum uptime and excellent Customer experience.

Main purpose of role:

• Diagnose, repair, install and maintain hardware, networking and software components of the Company’s IT Systems to ensure reliability and availability to Company Employees.
• Providing support to the IT team within the company.

Requirements and Experience:

• The successful candidate would ideally have an IT background preferably in the Food Manufacturing and Retail Industry with either College/University computing qualification.
• Technology qualifications (A+, N+, MCSE, MCITP) will be an advantage.
• Good knowledge of networking, switches, routers etc. (Especially Ubiquity Technologies)
• Knowledge of IP Telephony.
• An understanding and knowledge of SQL Server and running queries to extract or modify data.
• Experience with SAGE 300 ERP System.
• Experience with SAGE 300 Retail Management System. (RMS)
• 2+ years of experience in IT support.
• Strong knowledge of computer systems, hardware, and software.
• Ability to diagnose and resolve technical issues.
• Excellent communication skills.
• Ability to work independently and in a team environment.
• Strong analytical and problem-solving skills.
• Excellent verbal, written and oral communication skills.
• Knowledge of user Administration via Active Directory and Exchange Online.
• Experience with Dell hardware and Microsoft Windows operating systems.
• Willing to work overtime when required.