Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.
Our Value proposition:
The true value p...
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The responsibilities will include but not be limited to:
Provide technical assistance 1st & 2nd level support for incoming queries and IT issues related to computer systems, software, and hardware.
Respond to queries either in person, over the phone, or via remote management software.
Monitor the IT ticketing systems for incidents, ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach the internal SLA.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and WiFi Networks.
Ensure that Access to Company Systems and Networks are controlled and Secure.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Support and maintain POS Systems to ensure that Retail Stores have maximum uptime and excellent Customer experience.
Main purpose of role:
Diagnose, repair, install and maintain hardware, networking and software components of the Company’s IT Systems to ensure reliability and availability to Company Employees.
Providing support to the IT team within the company.
Requirements and Experience:
The successful candidate would ideally have an IT background preferably in the Food Manufacturing and Retail Industry with either College/University computing qualification.
Technology qualifications (A+, N+, MCSE, MCITP) will be an advantage.
Good knowledge of networking, switches, routers etc. (Especially Ubiquity Technologies)
Knowledge of IP Telephony.
An understanding and knowledge of SQL Server and running queries to extract or modify data.
Experience with SAGE 300 ERP System.
Experience with SAGE 300 Retail Management System. (RMS)
2+ years of experience in IT support.
Strong knowledge of computer systems, hardware, and software.
Ability to diagnose and resolve technical issues.
Excellent communication skills.
Ability to work independently and in a team environment.
Strong analytical and problem-solving skills.
Excellent verbal, written and oral communication skills.
Knowledge of user Administration via Active Directory and Exchange Online.
Experience with Dell hardware and Microsoft Windows operating systems.
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