Travel Specialist Support at MORE Family Collection

About the job 

The Travel Specialist Support provides administrative support to the Africa Travel Specialist team throughout the bookings, confirmation, and travel stage of a guests holiday. They are aligned to 2-3 Africa Travel Specialists and are responsible for assisting in all administrative details pertaining to a travel itinerary and the accompanying travel documentation.

KEY FOCUS AREAS

• Assist to hold accommodation on the system and 3rd party, when required.
• Sends proposal/quote on additional services i.e touring and experiences, and /or transfers.
• Books and Confirms additional Services (touring, experiences, transfers, restaurants)
• Issues invoice for additional service costs
• Daily banking for additional services
• Captures access confirmation details for additional services.
• Builds Guest Profile and input guests slashes on PAN.
• Assist with Visa application documentation when necessary.
• Prepares Travel Documentation - Itinerary / Pre-Departure Info
• Arranges Guest Gifting, if required
• Reconfirm all services prior arrival.
• Debriefing to the Africa Travel Specialist of guest arrivals
• Guest Liaison on the Ground
• Post Travel Services (Welcome Home/Thanks email)
• Forward complaints to line manager
• Inbox management for allocated buddy

REQUIREMENTS QUALIFICATIONS AND SKILLS

• Matric - Tertiary qualification in Travel and Tourism - Min 2 years travel experience
• Strong sales acumen
• Excellent verbal and written communication skills
• Ability to deal with guests in a professional and courteous manner.
• Computer literacy, and experience with operating system advantageous
• Experience in selling Southern Africa destinations.
• Ability to work under pressure.
• Ability to work independently, and as part of a team.