MORE Family Collection is a diversified private business, specializing in the Southern African tourism industry. Our reach within the industry spans the hospitality sector (MORE Family Collection of Lodges, Hotels, & Residences); the travel service sector (MORE Family Concierge); and the training/ human development sector (MORE Campus & MORE Field Guide Coll...
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About the job
Prepare daily staff meals as directed and according to the staff menu and staff mealtimes, meeting and maintaining staff food standards and staff expectations.
KEY FOCUS AREAS
Staff Cook
- Prepare food using the correct techniques and recipes as directed and request further training if required.
- Host staff meals, ensuring quality and portion control.
- Follow procedures as directed to minimize shortages and wastage and effective stock control of cleaning products.
- Follow procedures for effective asset management to maintain company assets in the best possible condition.
- Follow cleanliness and hygiene procedures as directed.
- Assist with guest food preparation or Scullery if required.
Sculler
- Clean all dishes and equipment as directed, providing a steady supply for food preparation.
- Follow procedures as directed to minimize shortages and wastage and effective stock control of cleaning products.
- Follow procedures for effective asset management to maintain company assets in the best possible condition.
- Follow cleanliness and hygiene procedures as directed.
- Assist in setting up meals and functions to standards.
- Assist in the preparation of staff food when required.
REQUIREMENTS QUALIFICATIONS AND SKILLS
- Good knowledge of Kitchen hygiene and different cleaning chemicals.
- Good knowledge of staff food preparation.
- Basic knowledge on stock take procedures and stock control.
- Basic knowledge of all MORE properties and all activities offered.
- Basic knowledge of all departments/operations of your property.
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About the job
The Lodge Anchor is responsible for supporting and assisting the Lodge Manager and Camp Manager and filling HOD positions on a rotational basis during leave cycles. The Lodge Anchor should be readily available to deal with all guests queries and complaints while on duty. The core function of the lodge anchor is to host the guest and manage all aspects of their stay to maximize guest delight. The Lodge Anchor should communicate with lodge front of house and back of house staff, kitchen, ranger or tracker to ensure that guest needs are met and that the lodge runs smoothly.
KEY FOCUS AREAS
- Meet with the General Manager and Hotel/Lodge Manager as required and update on property operations.
- To maintain and ensure the good will of the MFC brand at property level.
- To be a key ambassador of MFC and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
- To ensure the developed set of MFC and property standards are upheld and maintained.
- To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.
- To assist if one of the HOD positions is vacant.
- To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
- To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
- Ensure all guest information available is collected and communicated prior to arrival.
- Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
- Ensure all guest complaints are reported to your Head of Department/Management immediately.
REQUIREMENTS QUALIFICATIONS AND SKILLS
- Sound experience in Hospitality positions minimum 2 years.
- Sound knowledge of MS Office Suite.
- Sound experience and proven track record of having made targets.
- Sound knowledge of customer service in a luxury environment.
- Sound knowledge of product and supply.
- Valid Code 08 drivers license essential.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
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About the job
The Travel Specialist Support provides administrative support to the Africa Travel Specialist team throughout the bookings, confirmation, and travel stage of a guests holiday. They are aligned to 2-3 Africa Travel Specialists and are responsible for assisting in all administrative details pertaining to a travel itinerary and the accompanying travel documentation.
KEY FOCUS AREAS
- Assist to hold accommodation on the system and 3rd party, when required.
- Sends proposal/quote on additional services i.e touring and experiences, and /or transfers.
- Books and Confirms additional Services (touring, experiences, transfers, restaurants)
- Issues invoice for additional service costs
- Daily banking for additional services
- Captures access confirmation details for additional services.
- Builds Guest Profile and input guests slashes on PAN.
- Assist with Visa application documentation when necessary.
- Prepares Travel Documentation - Itinerary / Pre-Departure Info
- Arranges Guest Gifting, if required
- Reconfirm all services prior arrival.
- Debriefing to the Africa Travel Specialist of guest arrivals
- Guest Liaison on the Ground
- Post Travel Services (Welcome Home/Thanks email)
- Forward complaints to line manager
- Inbox management for allocated buddy
REQUIREMENTS QUALIFICATIONS AND SKILLS
- Matric - Tertiary qualification in Travel and Tourism - Min 2 years travel experience
- Strong sales acumen
- Excellent verbal and written communication skills
- Ability to deal with guests in a professional and courteous manner.
- Computer literacy, and experience with operating system advantageous
- Experience in selling Southern Africa destinations.
- Ability to work under pressure.
- Ability to work independently, and as part of a team.
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About the job
A Feld Guide is required to guide guests, on foot and by vehicle, providing a holistic safari experience, and actively assist the Safari Management with the administrative operation of departments and mentorship/leadership of the field guides.
KEY FOCUS AREAS
- Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles, and assets.
- Perform all Field Guide functions according to the standards of FGASA and the MORE Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
- Be available for all game drives, back-up drives, and stand-by duties as directed.
- Practice proficient and safe weapon handling as directed.
- Contribute to the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the wildlife and operating area.
- Assist with incident handling in the event of emergency / evacuation, including medical emergencies, fire, and flood.
- Ensure all guest information available is collected and communicated prior to arrival.
- Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
- Ensure all guest complaints are reported to your Head of Department/Management immediately.
REQUIREMENTS QUALIFICATIONS AND SKILLS
- NQF4 Trails Guide Qualification. (essential)
- ARH and Rifle Proficiency, First Aid Level 1, Drivers License and Pr-DP.
- Previous experience as Field Guide advantageous.
- Knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture.
- Excellent attention to detail, excellent hygiene principles.
- Guest focus philosophy, living the MORE brand and the MORE experience.
- Effective communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm and emotional control.
- Excellent time management and self-discipline.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
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About the job
The Tracker is to follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles, and assets.
KEY FOCUS AREAS
Safari Experiences
- Perform all Tracking functions according to the standards of FGASA and the MORE Guiding culture, including game drives and bush walks, tracking, identification of spoor, setting up of drink stops and other bush experiences where needed.
- Be available for all training activities, workshop duties, game drives, back-up drives and stand-by duties, including guests transfers, pickups and drop offs and luggage handling.
REQUIREMENTS QUALIFICATIONS AND SKILLS
- Knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture.
- Tracking qualification.
- Valid PrDP.
- Valid Drivers License.
- Excellent attention to detail, excellent hygiene principles.
- Guest focus philosophy, living the MORE brand and the MORE experience.
- Good communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
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About the job
The Butlers main tasks include preparing and clearing all service venues, all necessary mise-en-place for service as well as serving food and beverages to his/her allocated guests in a professional, efficient, and courteous manner.
KEY FOCUS AREAS
- Follow procedures for service, sales, expenses, and profit goals as directed and outlined in the beverage department.
- Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in Food/menu descriptions and wine pairing recommendations.
- Be aware of all menu changes and dietary requirements of the guests.
- Upsell and recommend beverages to guests.
- Obey the liquor regulations.
- Perform beverage preparation or service tasks including presentation and sales of beverages.
- Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
- Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.
- Assist with minibar, kids entertainment and luggage duties if required.
REQUIREMENTS QUALIFICATIONS AND SKILLS
- Grade 12 (advantageous)
- Knowledge of the highest level of F&B customer service in a luxury environment.
- Knowledge of wine, cocktails and other beverages served.
- Knowledge of food, cooking methods, and all menus.
- Basic knowledge and understanding of stock rotation and control.
- Knowledge of hygiene and all cleaning products used.
- Knowledge the operation of equipment and appliances.
- Knowledge of all departments/operations of your property.
Method of Application
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