Program Delivery Manager (18 month FTC) at DHL

Role Context

Responsible for the delivery/implementation/rollout of all functional applications across the Western Africa Zonal area, ensuring a sustainable business performance. Manage, plan, lead and organize these programs in conjunction with the lead functional resources in country, in addition, provide onsite training and handover activities as and when required. Manage performance improvement programs maximizing both the effective processing and improve productivity within the workforce and the facilities. This includes accountability for customer relationship management, employee development, sound corporate governance and internal processes which is critical to the integration of DHL Express into a cohesive and sustainable business

Key responsibilities

• In conjunction with country and area functional resources and Country management, manage, define and implement actions to achieve the successful implementation, service and quality performances. Initiate, support and follow-up corrective actions where & when needed.
• Be party to regional initiatives & support country initiatives aimed in achieving planned objectives in respect to all programs in a given period.
• Act as the primary interface between country and area functional management,
• Understand the local constraints and what is to be done to overcome to achieve the program objective
• Promote and support best-practice knowledge transfer.
• Manage the implementation of contingency plans when required by engaging with the Service Management teams
• Availability of required skills with excellent understanding of business.
• Optimum utilization of resources
• Lead the management of Training requirements in all areas
• Business Requirements Management; ensuring country requirements are validated, articulated in business-case terms, and represented to regional IS program management via the established governance process (incl GPPRB)
• Application Landscape Simplification via reduction of in-country local systems/extensions and Convergence onto core current EGAP releases
• Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication. Have full awareness and be Point of escalation in service failure situations. Proactive management and stakeholder communication of incidents.

Minimum Requirements

Education & experience

• Minimum 5 years Express BIT programs delivery experience in an international environment.
• 3 years of self-managed delivery of projects
• Scrum/ PRINCE2 certified
• Forwarding business
• Excellent cross functional process knowledge.
• Strong knowledge on BIT program inter-dependencies
• Strong Project Management Skills
• University Degree in Business Administration or other.
• Strong interpersonal skills

Required Competencies

• Project Management
• Leadership
• Relationships Management
• Communication skills
• Embracing uncertainty and change
• Decision Making
• Emotional Intelligence/ Resilience