The City of Ekurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, a large suburban region east of Johannesburg. Ekurhuleni means "place of peace" in XiTsonga.
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Programme Manager: Governance Development Cluster - SDCD19011
Degree in Operations Management or relevant equivalent NQF Level 7 qualification
3 - 5 years' experience in a managerial environment within local government
Core Responsibilities:
Oversee, manage and improve service standard adherence through monitoring, reporting and compliance within the infrastructure cluster
Develop tactical delivery plans in advising on and managing service standards in accordance with agreed customer service standards to promote and enhance service delivery
Develop implementation plans and objectivities in ensuring the achievement of acceptable level of municipal services are delivered ensuring compilation and maintenance of a complaints database categorising reported service failures not resolved timeously is available for action and reporting
Develop and deliver on service level agreements in alignment with the Batho Pele principles to ensure continuous improvement of service delivery
Control and manage activities in compliance of related acts, legislation, Council policies and standards to ensure compliance to all relevant acts, legislation, Council policies and related standards
Direct and control the key performance indicators, deliverables and outcomes of direct reports to ensure a healthy working relationship and conducive working environment
Monitor and enforce effective financial control and financial compliance to ensure the implementation of Departmental plans in accordance with budget and procurement plans to improve service delivery
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