Programme Manager: PMO at Vodacom

Role Profile

The Programme Manager: PMO position is based within the Commercial Business Unit.
This role will be responsible for ensuring that client programmes are planned, coordinated and communicated in a professional manner, keeping client stakeholders regularly informed of progress, and ensuring that all stakeholder expectations are managed and that client commitments are consistently met.

Strategy
Your responsibilities will include:

• Liaise and work with the various stakeholders and Business Unit Executive Heads to align the objectives/outcomes of assigned programme with the Business Units overall strategy and goals.

Pre-Sales Engagement & Project Planning

• Engage in Sales opportunities well in advance of contract signature to ensure thorough capture of client requirements and hold a project kick-off as early as possible.
• Prepare and deliver client programme plan to ensure accurate expectations are set and advise clients of any critical project milestones.

Programme Management

• Provide professional end-to-end Programme Management for Clients.
• Apply & assure end-to-end Project Methodology and ensure high quality results.
• Lead the virtual project team (as the overall primary point of contact) throughout a Client Programme lifecycle and ensure that all key milestones are met.
• Ensure that programme delivery activities are coordinated between the Client, Sales account team, and internal groups.
• Effectively manage programme budget.
• Ensure that a clean hand-over to the Client at the close of each programme is facilitated.
• Client Communication & Stakeholder Management
• Capture client business priorities, critical information & agree programme plan.
• Ensure that service activations are scheduled & facilitated with the client.
• Coordinate, host and attend virtual team meetings with clients, account teams, and internal groups.
• Proactively provide status update of progress reports, highlighting Risks, Actions, Issues &/or Dependencies (written & verbal as appropriate).
• Provide programme dashboard reports to key internal & client stakeholders

Manage Risks, Actions, Issues & Dependencies

• Assess, record & mitigate risks / dependencies against programme on-time delivery, quality &/or budget
• Lead cross functional teams to take preventative (& corrective) action on any programme related issues and escalate as required to ensure client requirements and due dates are met.
• General, Support and Administration
• Ensure that programmes are documented to a high standard, communicated and agreed with the client according to the Project Management Standards and the contract.
• Ensure that NPS Client surveys are initiated at the completion of each project.
• Provide Programme Management expertise to the Account team & Client to ensure the delivery of a professional Project Management Service throughout the Programme Delivery.
• Ensure that accurate system records and reports are maintained

Communication

• Communication is a key responsibility for the role as it will need to work closely with clients, and various stakeholder to track progress and provide updates on any changes in strategy or priorities.
• The role will also entail reporting to Senior Management on the progress of individual projects and the overall program.
• Compile and communicate portfolio rep orts as agreed with stakeholders.

Core Competencies And Knowledge

• Project management and Project management processes such as Prince II, X-pert, etc.
• General Telecommunication knowledge
• PC literate and absolute understanding and application of project management tools and techniques in a complex systems environment
• Contract Management
• Program Management
• Stakeholder and Relationship Management
• Technical or commercial project management knowledge

The Ideal Candidate For This Role Will Have

• Matric / Grade 12 essential
• Relevant Bachelor’s Degree or Diploma in Project Management or related is essential
• Relevant Postgraduate (preferable)
• A minimum of 8 years of relevant skills and experience is essential
• Successful track record of Pogramme/Project Managing complex inter-company initiatives is essential
• System Management experience, both operational and upgrades
• A self-starter with a determination to succeed balanced with appropriate tact and diplomacy

Closing date for applications: 10 June 2020