Project Leader and Coordinator (Three Years Contract/ Linked to the Political Term of Office) at Gauteng Department of Co-Operative Governance and Traditional Affairs

Requirements :

• Matric plus NQF Level 7 in Social Science/ Political Science, Public Management or relevant field of study.
• Coupled with a minimum of 5 years’ experience at a middle managerial level working in service delivery environment or related field.
• Furthermore, the recommended candidate will be required to produce his/her SMS Pre-entry certificate as offered by the National School of Governance (NSG) prior to the appointment being made.

Duties :

• Manage and conduct early intervention on issues of lack of service delivery; Manage, monitor and assess internally and externally on the resolutions of issues; Manage and provide immediate action to ensure that action timeously taken; Ensure support for communities; Ensure proper communication and coordination with clients on issues raised; Ensure progress tracking by regularly measuring project performance against the project plan;
• Ensure the tracking of milestones, deliverables, and deadlines; Ensure the establishing key performance indicators (KPIs) to gauge project health; Ensure the analysing of data to identify trends, variances, and potential issues; Manage and ensure the conducting of risk management by identifying potential risks and issues early on; Manage and monitor risk indicators and implementing mitigation strategies; Ensuring that resources are utilized effectively and efficiently; Ensure the tracking of resource allocation and availability; Ensure the use of digital media platforms and communications to spread awareness;
• Manage and ensure the tracking of issues raised received from the department/ other government departments/municipalities and communities; Manage and analyse concerns raised; Ensure the provision of reports on the concerns raised from communities; Manage and develop tracking metrics and dashboards for monitoring of community concerns; Ensure the collation of information through referrals OOP CRM Hotline, Walk-Ins, etc for purpose facilitating resolutions;
• Interact with different municipalities through regional support meetings; Manage and conduct audit of service delivery concerns; Ensure the liaising with presidential hotline on issues that might have impact in terms of department and municipalities; Interact and ensure the surveying service delivery issues working jointly with CDW Unit; Do Public Speaking and represent the interest of community concerns in relevant forums;
• Ensure the convening of regular meetings through municipalities with relevant stakeholders; Ensure the generating of reports on community concerns; Ensure the preparing of weekly report; Manage and facilitate the convening of road shows for feedback to communities in municipalities;
• Ensure the forming of mediation and facilitate discussions between conflicting parties to reach a resolution; Manage and negotiate by working with various stakeholders to find common ground and achieve mutually beneficial outcomes; Manage and acknowledge receipt of complaints from communities directed to government departments and municipalities;
• Work with support units (internal and externally within the department) to address community concerns of service delivery issues; Manage and coordinate department responsible to fix service delivery issues or concerns; Provide feedback to Department/other government departments/municipalities and communities;
• Ensure the provision of quarterly report on community concerns; Manage and engage in local service projects; Manage and monitor of the petitions referred to Department and municipalities; Manage and facilitate the provision and consolidation of the reports to the petitions referred to the Department/other government departments/municipalities;
• Ensuring the preparation of weekly report on progress and resolutions of the petitions referred to the Department and municipalities; Manage and conduct capacity building sessions on the access to government services; Manage and solve conflict within the Unit; Manage the Budget/Supply Chain Processes of the Unit; Manage the PMDS of the Unit.