Regional Head (Metros) (Three Year Contract) at Gauteng Department of Co-Operative Governance and Traditional Affairs

Requirements :

• Matric plus NQF Level 7 in Social Science/ Political Science, Public Management or relevant field of study.
• Coupled with a minimum of 5 years appropriate experience in service delivery environment with at least 3 years at a supervisory level. 

Duties :

• Conduct early Intervention on issues of lack of service delivery; Monitor and assess internally and externally on the resolutions of issues; Provide immediate action to ensure that action timeously taken; Provide support for communities; Communicate and coordinate proper communication with clients on issues raised; Track progress by Regularly measuring project performance against the project plan;
• Track milestones, deliverables, and deadlines; Establish key performance indicators (KPIs) to gauge project health; Analyse data to identify trends, variances, and potential issues; Ensure the conducting of risk management by identifying potential risks and issues early on; Monitor risk indicators and implementing mitigation strategies; Utilise resources effectively and efficiently; Track resource allocation and availability; Utilise digital media platforms and communications to spread awareness;
• Ensure the tracking of issues raised received from the department/ other government departments/municipalities and communities; Analyse community concerns raised; Provide reports on the concerns raised from communities; Develop tracking metrics and dashboards for monitoring of community concerns; Manage and collate info through referrals OOP CRM Hotline, Walk-Ins, etc for purpose facilitating resolutions; Interact different municipalities through regional support meetings;
• Conduct audit of service delivery concerns; Liaising with presidential hotline on issues that might have impact in terms of department and municipalities; Interact and survey service delivery issues working jointly with CDW Unit; Do Public Speaking and represent the interest of community concerns in relevant forums; Convening regular meetings through municipalities with relevant stakeholders; Generate reports on community concerns; Prepare weekly report; Facilitate the conveying of road shows for feedback to communities in municipalities;
• Forming mediation and facilitate discussions between conflicting parties to reach a resolution; Negotiate by working with various stakeholders to find common ground and achieve mutually beneficial outcomes; Acknowledge receipt of complaints from communities directed to government departments and municipalities;
• Work with support units (internal and externally within the department) to address community concerns of service delivery issues; Coordinate department responsible to fix service delivery issues or concerns; Provide feedback to Department/other government departments/municipalities and communities; Provide of quarterly report on community concerns; Engage in local service projects; Monitor of the petitions referred to Department and municipalities;
• Facilitate the provision and consolidation of the responses to the petitions referred to the Department/other government departments/municipalities; Prepare of weekly report on progress and resolutions of the petitions referred to the Department and municipalities; Conduct capacity building sessions on the access to government services; Manage and solve conflict within the Region; Manage the PMDS of the Region.