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Content+Cloud is one of the UK’s leading technology services, solutions and support providers, with a passion for helping ambitious organisations and their people to succeed. We believe in helping to create a world in which organisations grasp all that technology can offer, improving results and the experiences of their people. We work with a wide r...
Description
This role has overall responsibility for the provision of a broad range of Project Management Office support, to a variety of projects and programmes, supporting our clients within the Professional Services Directorate and some of the wider group directorates. This document indicates the primary roles and responsibilities for a Project Support Officer. The list is not exhaustive, and aspects can and will be added or removed as per the needs of the business. Motivation and appetite to learn will be key as training can be provided.
Job Responsibilities:
Process, Governance & Quality Management:
Managing client feedback requests
Obtaining Feedback from Delivery Teams on Engagements
Identifying lessons to be learned
NPS reporting
Kimble Products & Template maintenance (governance of major versions)
Engagement template documentation (SoWs / Change Request / Contracts)
Process Communications
Process Audits
Engagement Delivery Support:
Order / Deal Pack Processing
Including following up on actions needed for completion of Change Requests
Resource Augmentation / Managed Resource Augmentation project administration and resourcing, including financial management of the project
Assisting Project Managers with resourcing engagements
Supplier Delivery Management
Managing scheduling for non-PS bookings as required
Future resource demand forecasting
Ensuring demands can be met
Identifying when we have more work than resources can manage and escalating
Identifying where we have significant white space to be filled and escalating
Holiday / Planned Absence Request Approvals
Managing Non-Billable / Other Activity Codes
Team Skills Matrix and capability information capture (i.e. service delivery capability)
Ensuring this is regularly updated
Financial & Performance Management:
Weekly & Month End Period Management
Checking that all timesheets have been entered and running the period close activities o Adding timesheet information on behalf of consultants (by exception only)
Approving timesheets on behalf of Project Managers (by exception only)
Analyse & Report on Team Utilisation
Revenue analysis and maximisation
Ensuring all white space is filled where possible
Forecast / delivery variance reporting
Requirements
Specific capabilities required:
Knowledge Required:
Benefits
Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at [email protected]
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