Property Administration Supervisor at Profile Personnel

Job Description

• Are you an experienced property administrator with strong leadership, billing and collections experience? We are looking for a Property Administration Supervisor to oversee billing and collections operations, supervise a clerical team and manage the full administrative function for an allocated portfolio of properties.
• The successful candidate will be responsible for maintaining accurate financial records, ensuring efficient administrative processes, managing tenant accounts and building strong working relationships with tenants, facility managers and internal teams.

Key Responsibilities

• Supervise, support and develop the clerical team, monitoring attendance, productivity and adherence to company procedures.
• Oversee billing processes, ensuring tenant charges are accurately captured and invoices are issued and uploaded within deadlines.
• Monitor arrears, collections and outstanding balances, ensuring established collection procedures are followed.
• Manage billing escalations, investigate customer disputes and resolve queries relating to outstanding balances.
• Perform weekly and monthly ledger reconciliations, debtor ageing reviews and cash book reconciliations.
• Oversee tenant account administration, including lease onboarding, billing, receipts, refunds and tenant collections.
• Maintain accurate accounts receivable records and reconcile tenant charges between property management and accounting systems.
• Prepare detailed weekly and monthly collection reports for management.
• Maintain quality assurance across administrative and financial processes.
• Build and maintain positive relationships with tenants, facility managers and internal stakeholders.
• Provide training and guidance to team members and assist with departmental projects as required.
• Ensure all work complies with established policies, procedures and reporting requirements.

Requirements

• Grade 12.
• A relevant diploma in Property Management or a related field would be advantageous.
• 2–3 years' experience in a similar property administration role.
• Property industry and utilities experience is essential.
• Previous junior-level management or team supervision experience.
• Intermediate Microsoft Excel skills.
• Experience in customer service and client relationship management.
• Experience with SAGE and/or MDA would be advantageous.

Skills and Competencies

• Strong leadership and team supervision abilities.
• Excellent written and verbal communication skills.
• Good planning, organisational and time management skills.
• Strong attention to detail and numerical accuracy.
• Effective problem-solving and critical-thinking abilities.
• Customer-focused, approachable and service-oriented.
• Ability to prioritise tasks, meet deadlines and work under pressure.
• A proactive, accountable and results-driven approach.