PSD Contact Centre Agent (Temp) at Netstar

Job Description

• The Agent is responsible to effectively assist customers with general and specific queries, by providing a consistent standard of service and compliance and to troubleshoot problems relating to our service offering. The Agent is required to provide accurate information to the customer by speaking to customers and listening to them to gain a better understanding of their needs and that ensure that unresolved calls are escalated to the correct stakeholders
• First line contact to commercial customers for all request / query types;
• Basic product support (software related) to commercial customers;
• Trouble shooting reported faults and case management(CRM + MSE)

Education

• National Certificate Level 4 (N4) / Grade 12 (Required)