Qualitative Account Manager - Africa at Mobile Digital Insights (MDI)

Responsibilities

RESEARCH DESIGN:

• Working with Research Directors across the MDI network, you will help design research programs that provide answers to clients business questions
• Appraising client briefs to understand client needs and business objectives
• Demonstrate critical thinking and research knowledge to produce effective proposals
• Collaborate with clients to suggest and implement best practice research designs and output
• Input and develop quantitative surveys
• Checking questionnaire scripts for logic and flow before deployment to ensure an optimal consumer experience

PROJECT MANAGEMENT:

• Manage projects to ensure that they are delivered against agreed objectives, and within required budgets and timelines
• Schedule and lead regular planning and review meetings
• Highlighting project management concerns with your manager to ensure seamless client service
• Ability to work outside of defined parameters and be able to adapt to situations as they change
• Prepare simple project costings for the Director's sign-off, including the liaison with suppliers
• Building strong relationships with suppliers to ensure the best project outcomes for MDI

REPORTING:

• Working with Research Directors inputting into all elements of reporting, such as the analysis requirements, inputting data into charts, checking data in the charts, assisting with report commentary and summary
• Providing insight recommendations that align to the client's research and business objectives
• Commitment to producing insightful, high-quality and timely deliverables to our clients

CLIENT ENGAGEMENT:

• MDI is renowned for its excellent high-level interactions with its clients, we strive to understand their business to enable us to be true partners
• Proactively sell the benefits of MDI to potential clients
• Day to day interaction & relationship building with existing clients
• Proactive & responsive communication with all clients
• Consistent timely delivery
• Present to client audiences in an engaged and energized way

TEAMWORK & COLLABORATION:

• Effective and efficient team member who demonstrates a strong spirit of collaboration,
• openness towards people of different cultures and a proactive attitude to build relationships
• internally and externally with teams and markets beyond one’s own.

Requirements

SKILLS & EXPERIENCE:

• 5+ years of qualitative research experience on agency side. (a must)
•  Ability to independently conduct qualitative analysis & reporting.
• Hands on project management, discussion guide/IDI design, moderation and reporting experience.
• Bachelor’s degree in business management, Psychology, Sociology, Journalism, Commerce, Marketing or any relevant field of study.
• Digitally savvy and technologically curious.
• Proactive, creative thinker and communicator with excellent interpersonal skills.
• Organization and time management skills – self-motivated in a fast-paced environment and able to effectively juggle multiple projects, deliverables, and deadlines simultaneously while ensuring work is accurate, neat and generally error-free.
• A willingness to learn, a proactive attitude and strong communication skills.
• Flexibility to work collaboratively as well as autonomously.
• Exceptional time management to and task-oriented project management skills.
• Proactive problem-solver, but not afraid to ask for assistance.
• Strong social skills and ability to proactively take briefings and provide immediate suggestions.
• Creatively think of ways to optimise mobile data collection and drive response.
• Proficient use of Microsoft office – particularly PowerPoint & Word.
• Hands-on online and mobile research experience is an advantage.
• Language skills - excellent verbal and written English (Other languages like Zulu, Sotho and Afrikaans would be a plus)
• Experience conducting research across various African markets (specifically SA, Morocco, Algeria, Egypt, Kenya and Nigeria) would be a plus.
• Good client engagement skills.
• Good presentation skills