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  • Posted: Jun 11, 2024
    Deadline: Not specified
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  • The Mr Price Group (MRPG) is a fashion value retailer, selling predominantly for cash. The Group retails Apparel, Homeware and Sportsware and is one of the fastest growing retailers in South Africa. Our History: 1885 - The first John Orrs store opens 1934 - The first Hub store opens 1952 - John Orrs is listed on the JSE 1967 - Acquisition of two Miladys s...
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    Quality Assurance Agent Mr Price Money

    JOB DESCRIPTION

    We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for monitoring and evaluating calls made by call Centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained.        

    RESPONSIBILITIES

    QA Monitoring:

    • Monitor and review call Centre agents’ compliance to the respective process and systems and address areas where risks are identified.

     Feedback & Coaching:

    • Provide feedback on call Centre agents QA standards to relevant stakeholders to determine consistency and compliance.

         QUALIFICATIONS

    • Grade: 12
    • 3-4 Years’ Experience in a Call Centre.
    • External Candidate: 1 Year QA Experience.
    • Internal Candidate: 1 Year QA Experience (Advantageous)
    • Additional Language advantageous.
    • Call Centre Operations (External Candidate Must have QA understanding).

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Mr Price Group on fa-etyi-saasfaprod1.fa.ocs.oraclecloud.com to apply

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