Quality Assurer at The South African Revenue Service (SARS)

About the Position

The pursuit of a “Smart Modern SARS” brings about opportune situations for Strategic & Operational improvement initiatives and Revenue Campaigns aimed at improving operational efficiency and excellence. The effective application of appropriate frameworks, principles, processes and enablement tools to mitigate vulnerabilities is the Core existence of the Operational Enablement division.

If you are passionate and skilled in the use of data, data analytics and reporting, to derive insights and improve business operations, SARS is looking for you.

The incumbent must be a highly skilled, experienced, solutions focused, problem solving, and self-directed individual with strong analytical skills. The successful candidate will be responsible for the delivery of divisional reporting, using data to provide insights to drive business improvement, proactively identify problems and develop/recommend and track solutions.

Job Purpose

To co-ordinate and deliver Operational Enablement activities and processes required in response to business unit objectives. To assess and evaluate the adherence to SARS policies, processes, standard operating procedures and internal communications through the Quality Control Process in support of achieving compliance business objectives.

Education and Experience

Minimum Qualification & Experience Required

• N. Dip in Management / Project Management / Business / Quality Management / similar AND 2-3 years' experience in an enablement, service, or project management environment, of which 1-2 years ideally at knowledge worker level.

Alternative

• Senior Certificate (NQF 4) AND 5 years’ experience in an enablement / service / project management / quality management environment.

Job Outputs:

Process

• Apply and utilise systems in a manner that contributes to efficient and effective service deliver and optimised quality.
• Gather data of current processes, systems and performance to facilitate process analysis and improvements.
• Conduct review of business processes across all sectors, testing for adherence to policies and procedures and enhance internal controls & efficiency.
• To identify and communicate gaps that impact negatively on quality and hamper service delivery.
• Adhere to Quality Control Protocol testing standards, process and procedures.
• Fully participate in Quality control process meetings and Quality Circles for possible changes to systems and processes.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
• Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Participate and contribute to a culture where information regarding successes, issues, trends and ideas are shared between team members.
• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Accountability (V)
• Analytical Thinking
• Attention to detail
• Building Sustainability
• Commitment to Continuous Learning
• Communicating with Impact
• Drive for Results
• Fairness and Transparency (V)
• Honesty and Integrity (V)
• Information Seeking
• Initiative
• Organisational Awareness
• Respect (V)
• Trust (V)

Technical competencies

• Business Knowledge
• Data Analysis
• Efficiency improvement
• Functional Policies and Procedures
• Knowledge Management
• Planning and Organising
• Quality Control
• Reporting
• Risk Awareness