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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose of the role
The primary function of this role is to conduct quality audits on the critical business processes within the business and provide a DPMO score for the work processed within Discovery Life Group Risk. A key purpose is to add value to current processes by identifying gaps and proposing innovative recommendations that will impact efficiencies and the quality of work produced. You will therefore need advanced technical skills, particularly in excel, excellent communication skills and be comfortable working to extremely tight deadlines.
Areas of responsibility may include but not limited to
Conduct quality audits across critical business processes within the Discovery Life Group Risk area
Conduct risk-based audits taking cognisance of business rules, process protocols and guidelines, compliance, legislative and regulatory requirements
Provide error trend analysis and feedback reports on issues identified
Compile daily/ weekly/ monthly stats
Need to align quality assurance standards across Discovery (where applicable)
Sound understanding of the Group Risk products and business processes
Have a good understanding of the business rules and check for correct application of these when work is processed or when information is provided to clients
Need to understand and know the application of Compliance and Legislative requirements within the product offering and business processes
Stay abreast of quality assurance best practice adopted within other areas across Discovery
Adhoc data analysis and reporting
Application of the Lean Six Sigma methodology in quality audits
Identifying areas of concern and system related issues
Preparing DPMO assessment sheets and reports on audit findings for various departments
Defining opportunities for processes or cases to be audited
Feedback to business on audit findings
Ability to map business processes in accordance with the standard operating procedure (SOP) methodology adopted within Discovery
Ongoing maintenance of SOP’s for all business processes
Conduct bi-annual iQS audits across Discovery Life and Invest business areas
Participation in DNV external audits
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
Analytical and problem solving abilities
Methodical and attention to detail
Numerical ability to compile stats
Able to take initiative and exercise sound judgment and decision making
Ability to prioritise and organise effectively
Excellent interpersonal and communication skills to discuss QA feedback at all levels of management
Assertive and a team player yet able to work independently
Able to take ownership and responsibility for the function
Ability to work under pressure and meet deadlines
Strong oral and written communication skills
Understanding of complex Excel formulas, pivot tables, graphs and macro’s.Advanced knowledge and experience in the MS Office products, including Excel, Access and PowerPoint- Deliver informative, well-organized information.
Understand how to communicate difficult/sensitive information tactfully.
Ability to analyze and interpret data.
Ability to manage multiple tasks
Good data mapping, data mining and data tracking abilities.
Strong trouble shooting abilities.
Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
Generates innovative solutions by approaching problems with curiosity and open mindedness, using existing information to its fullest potential.
Ability to work with accuracy and to strict deadlines.
Education and Experience
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EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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