Quality Auditor at Discovery Limited

About the Job

Job Purpose

• To perform quality audits on various functions within Discovery Health, Life, Insure, Bank, Vitality, including the collation of audit data and compilation of reports.

Principal Accountabilities

• Auditing of processes and protocols accurately
• Compilation of daily, weekly and monthly reports relating to the audits performed
• Provide feedback on audit findings to team leaders, managers, including disputes/error rates
• Make recommendations for improvements in systems and processes
• Host and attend calibration sessions/forums

Education; Knowledge and Experience

Essential Education:

• Matric
• Basic Discovery product knowledge across all products

Advantageous Education:

• Completed business / tertiary course in Total Quality Management or Auditing

Essential Knowledge:

• Intermediate level experience and knowledge of MS Office suite.
• Telephonic etiquette, Discovery systems and reporting platforms.

Advantageous Knowledge:

• Working knowledge of the products, processes, and systems within Discovery Connect.

Essential Experience:

• A minimum of 2 years’ Quality Auditing experience.
• 2 years' experience in a Discovery product sales or administrative role.
• Experience in Health, GAP, Vitality is crucial .

Advantageous Experience:

• Working experience within Discovery/Discovery Bank/ Discovery Connect Product Sales or Administration.