Quality Compliance Supervisor at RecruitMyMom

• As the Quality Compliance Supervisor, you will be the custodian of internal quality systems, regulatory standards, and customer-specific requirements. You will play a vital role in managing the company’s compliance portfolio, driving ethical standards, and spearheading sustainability initiatives.

Key Responsibilities:

• Conduct internal quality audits and play a key role in preparing for external, client, and ISO audits. Identify, assess, and actively mitigate compliance risks.
• Develop, update, and manage the version control of crucial Standard Operating Procedures (SOPs) and compliance documentation across the organisation.
• Investigate non-conformances and customer complaints, lead root cause analyses, and implement robust corrective and preventive action plans.
• Manage Extended Producer Responsibility (EPR) regulations and PRO registration updates. Oversee submissions and audits for ethical trading platforms like SMETA and EcoVadis.
• Lead the response process for RFPs, ensuring the non-financial aspects (compliance, sustainability, and quality) of client enquiries are completely taken care of.
• Support employee awareness programs to ensure a robust, quality-driven culture flows through every tier of the workforce.

Requirements

• Matric is essential with a relevant Diploma in Operations Management, Compliance, or a related technical field preferred
• Minimum 5 years of dedicated experience within a quality assurance or compliance role, specifically in a manufacturing or production environment.
• Solid understanding of ISO 9001 (or other relevant ISO standards), ideally paired with an internal auditing certification.
• Proven experience with CAPA, risk assessments, and Document Control Systems.
• A strong foundational understanding of basic industry laws and statutory elements (e.g., OHSA, BCEA, LRA).
• Outstanding analytical thinking and structural report-writing skills.
• High level of verbal and non-verbal communication skills to manage internal staff and external clients seamlessly.
• High integrity, transparency, and a strict commitment to ethical practices.