Quality Manager at ASSA ABLOY Group

Primary objective of this role:

• To develop and manage the Quality Management functions and systems with the objective of ensuring and assisting the business to achieve its strategic objectives.

Main objectives and accountabilities:

Customer Service

• Understand customer quality requirements and ensure business deliver accordingly.
• Develop and maintain effective relationships with our customers.
• Ensure all warranty or replacement orders are 100% conforming to requirements within the agreed timelines.
• Identify route cause of product failure in the market and implement corrective and preventative actions.

Sustainability, NPI, VA/VE

• Contribute and conform to sustainability requirements.
• Support and implement NPI and VA/VE activities as per project timelines.
• Ensure all NPI and VA/VE projects conform to Quality specifications or requirements.

Financial Effectiveness

• Ensure that the Department meets all legal requirements and complies with the ASSA ABLOY GROUP standard of ethics.
• Manage and control resources to ensure adherence to approved budgeted/forecast expenditure.
• Manage non-conforming product as per requirements (weekly, scrap or rework) and implement preventative actions to achieve budget targets.

Measure cost of quality.

• Quality Management, CIP and Risk Management
• Maintain Quality Management systems and certifications.
• Daily recording of non-conforming product with root cause analysis.
• Daily recording of Rework ours as part of cost of quality.
• Ensure Goods Receiving Inspections are effective.
• Develop Internal audit schedule and perform accordingly.
• Plan and implement corrective actions as and when require in order to meet objectives.
• Ensure that all quality defects are corrected, such set targets and objectives are achieved.
• Identify risks and propose solutions in areas outside of your control.
• Apply disciplinary code consistent.

Continuous Improvement

• Participate in At least 6 Lean Workshop per annum.
• Drive “Lean” in your area of responsibility i.e., Error Proofing.
• Drive a continuous improvement culture within your team.
• Constantly seek for new or improve “ways of doing” things and implement in your department.
• Support Lean or improvement activities within the team.

People and Partnerships

• Direct subordinates to achieve individual and team objectives.
• Setting individual team goals to support Company Objectives.
• Identify training and development needs of subordinates and implement.
• Drive a high-performance culture within your area by setting standards and hold people accountable.
• Value each person’s contribution, mutual respect and understanding.
• Ensure Open and transparent communication.
• Contribute positively to the effective functionality of the Management team.
• Drive suggestions from your team.
• Communicate effectively to the workforce.
• Ensure all activities takes place in a safe manner.
• Maintains safe and clean working environment by enforcing procedures, rules, and regulations.

Qualification & Experience:

• Requires a Bachelor's Degree or Diploma in Engineering or Quality Management.
• At Least 4 – 10 years of experience in Quality Management.
• Familiar with standard concepts, practices, and procedures within a particular field.
• A Good understanding of Quality Systems

Personal Attributes:

• Computer literate with excellent knowledge of Excel.
• Deadline driven and Self-Motivated.
• Strong interpersonal skills and the ability to operate within a team environment.
• Ability to handle pressure.
• Excellent problem-solving, analytical, technical skills.
• Ability to motivate a team.
• Attention to detail and excellence driven.
• Assertive and excellent written and verbal communication skills.
• Ability to manage conflict situations.
• Ability to interact and liaise with customers and suppliers