Quality Manager at The Coca-Cola Company

Job Description    

• Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Quality department. 
• We are looking for a talented individual with relevant skills and experience for a Quality Manager role, which is based in Phoenix. The successful candidate will report directly to the QFSE Manager.

Key Purpose Statement 

• Drive compliance with Quality and Food Safety systems at the Plant, to ensure raw material and packaging material meet applicable quality standards, procedures, and regulatory requirements to support the delivery of quality product to consumers.

Key Duties & Responsibilities    
Key Outputs and Accountabilities 

Quality Standards and Processes

• Report on Key Performance Indicators (KPIs) aligned with Manufacturing, CCBA (RSA) and Coca-Cola Requirements.
• Identify gaps in Quality processes and ensure corrective action plans are in place to improve performance.
• Provide support to the Manufacturing & Technical function (i.e., packaging line, processing, and Water treatment) to meet business requirements.
• Drive the adherence of standards through quality checks by Operators.
• Ensure asset verification for maintenance and calibration.
• Ensure Product and Package Quality in line with CCBA and Coca-Cola Requirements
• Ensure that Product and Package Quality standards are monitored and controlled for plant according to legal, internal and Coca-Cola Requirements.
• Ensure that ingredients and package quality is monitored and controlled to agreed standards for all internal products.
• Ensure that new or reformulated products are introduced in line with standards.
• Ensure that Good Laboratory Practices are implemented in all laboratories on site (production lines, quality assurance and micro) and ensure that all consumables are managed and replenished accordingly.
• Lead the lab and sensory proficiency schemes for the plant and ensure that the evaluation is conducted as per standard.
• Ensure that laboratory equipment is serviced, maintained, calibrated, and verified as per agreed standards.
• Ensure Process Capability programs are implemented, monitored, and reviewed by all relevant Quality Assurance, Engineering and Production departments as per agreed frequencies.
• Ensure that the Quality at Source (quality tests conducted by Operators) in the plant are adequately resourced and supported.

Continuous Improvement for Quality and Food Safety

• Ensure that the Hazard Analysis and Critical Control Point (HACCP) program is implemented for the site to ensure product quality.
• Ensure that quality process monitoring, and control checklists are implemented for the site.
• Lead the Supplier Partnering Programme (SPP) for the site and ensure implementation. 
• Ensure continuous improvement programs for Quality Process Capability building are established.
• Ensure that technical problem-solving regarding quality issues and equipment is expedited in line with Quality protocols.
• Drive problem solving capability building for all site teams with reference to Quality and Food Safety (This includes the implementation of statistical process control analysis and capability building).

Manage Cost and Ensure Adherence to Quality Budget 

• Manage and implement cost controls to ensure adherence to the quality budget (including equipment contracts).
• Ensure that all laboratory Capital Expenditure (CapEx) requirements are planned for in the annual budget process according to the standard lab list.

Lead and Manage an Engaged Team

• Drive effective talent management practices to ensure an engaged team and sustainable talent pipeline, in accordance with business plan, to deliver on full potential. 
• Lead and manage the plant Quality team to allow for the achievement of set goals, an engaged team and high-quality work output.
• Drive continuous development of team to ensure capability meets business objectives. 

Promote a Safe and Healthy Working Environment

• Implement laboratory safety protocols, within own area, to drive a safe working environment.
• Ensure compliance to standards to prevent any safety related incidents in the department.
• Conduct risk assessments for the Quality Team and provide proposed corrective mitigations. 

Skills, Experience & Education    
Qualifications and Experience 

• A B.Sc. or BTech qualification in Science or Technology.   
• M.Sc. or MTech in Science or Technology will be an added advantage.
• 5-6 years’ experience within a food processing plant, which includes 2 years’ experience in a supervisory role.
• Good process knowledge, preferably in a bottling environment

Competencies 

Customer Focus 

• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Decision Quality

• Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time.

Dealing With Ambiguity 

• Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Action Oriented

• Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Ethics and Values

• Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Analytical thinking

• To analyse the relationships between events, circumstances and forces beyond the obvious and draws insightful conclusions, at a micro and macro level. Demonstrate the understanding.

Written Communications

• Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Deadline:17th July,2025