Query Analyst (Junior) - Sandton at Discovery Limited

Key Purpose

The Query Analyst (Junior) will primarily handle problem incidents on the CA system raised by the Problem Management team by using knowledge of Discovery Health products, rules, and systems to determine the validity of the reported issue. 

Areas of responsibility may include but not limited to

• Review problem reports, analyse and investigate using the appropriate tools.
• Create the system problem/datafix document by applying knowledge of the system, interfaces and dependencies and identify sets of stakeholders to be involved. Ensure that the document is accurate, complete and fit for purpose.
• If required, revert to stakeholders if technical issues require business decisions to proceed and answer any queries from the development team. 
• Identify the cause of unexpected system errors, using pre-written SQL to correct data
• Liaise directly with developers and development managers to arrive at solutions
• Using technical skills, plan, code and quality check ad hoc reports as needed from business and the department

Personal Attributes and Skills

Behavioural skills

• Tenacity, Stress Management, Persuasion, Client orientation, Analytical thinking

Technical Skills

• Analytical, Troubleshooting techniques, Business writing (reports) and Presentation

Education and Experience

• Matric and/or relevant IT qualification
• Minimum of 1 year’ experience in an IT environment or Health Insurance Industry
• Oracle SQL/PLSQL experience 
• Product knowledge 
• Proficient in MS Office, CA and Paradigm