Reception Sales Support Administrator - CT at Ellahi Consulting

Core purpose of the role

• To manage the professional front-line image and reception function. To perform administrative duties and providing assistance toward Sales/Ops team in order to ensure that work is carried out effectively and within stipulated time frames.

Academic Qualifications 
Essential:

• Matric Certificate (Grade 12)
• A relevant administration, office administration, or business administration qualification will be advantageous 
• Computer literacy training or certification(advantageous)

Work experience.
Essential:

• Minimum 1–3 years’ experience in a receptionist, switchboard operator, front desk, or customer-facing administrative role
• Experience managing a professional reception area, including welcoming visitors, clients, suppliers, and employees.
• Previous experience providing excellent customer service in a corporate or professional environment
• Experience handling enquiries, taking accurate messages, and directing calls efficiently.
• Experience performing general administrative duties, including filing, data capturing, document preparation, and email correspondence
• Experience working with Microsoft Office Suite (Word,Excel, Outlook) and office communication systems
• Experience dealing with difficult or demanding customers professionally and calmly
• Experience supporting office operations, including coordinating couriers, deliveries, visitor access, and general office queries.

Knowledge
Essential:

• Technologically sound |Sound understanding of Customer Service principles | Telephone Operating System

Key deliverables and outputs Operational

• Operating of telephone system by answering and screening incoming calls and transferring these or enquiries to the relevant person in the correct department
• Sending messages promptly and efficiently to personnel
• Handling front desk duties
• Assisting visitors in a friendly and efficient manner
• Assisting with Administration duties on the system in line with company requirements
• Couriering of Natis/Keys/Documents timeously daily
• Provide general support and assistance to the Sales/Ops team as required
• Ordering of office supplies and stationery

Stakeholders (internal & external customers, suppliers, shareholders)

• Build and maintain effective internal and external relationships in order to promote business continuity and  drive user retention and growth.
• Maintain personal effectiveness and communication
• Maintain effective oral and written communications with customers and work colleagues.
• Demonstrate a personal commitment to suggest ways of doing things differently by improving performance and increase the value created for all stakeholders. 
• Treat each customer as the only customers 

Skills
Essential:

• Well-developed communication skills including telephone etiquette
• Attentiveness | Time Management | Self-Management'| Computer, technology and systems
• Administrative Skills | Attention to detail | Teamwork | Exceptional Customer Services 

Personal Attributes
Essential:

• Organisational awareness | Concern for communicating clearly & professional
• Good interpersonal relationship | Self Confidence | Dependable
• Following procedures | Integrity | Reliability |Customer centricity

Advantageous:

• Continuous improvement | Commitment for behaving correctly and ethically
• Enthusiasm for learning, sharing and growing | Professional appearance
• Ability to work under pressure