Receptionist at CFAO

MINIMUM REQUIREMENTS

• Senior Certificate (Grade 12).
• Computer literate.
• Openly and pleasantly conversant.
• Clean criminal record.
• Good verbal and written communication skills in English.

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KEY DUTIES AND RESPONSIBILITIES:

• Answer all incoming calls promptly and courteously and make outgoing calls on request.
• To ensure that incoming calls are connected in the shortest possible time.
• Assist incoming callers by giving information requested and redirecting calls where necessary.
• Take messages and ensure dispatch and receipt thereof.
• Report telephone/PABX faults and ensure that technicians tend to the problem.
• Report operational problems regarding unanswered calls and excessive private use causing delays and obstacles to effective communication.
• Arrange schedule of relief operators during off duty time.
• Ensure clean, neat and tidy appearance of reception area to ensure proper image of dealership is maintained.
• Maintain a neat personal appearance and friendly manner at all times.
• In instances where customers express dissatisfaction with any of the company's services, transfer the calls to the relevant manager immediately or in his/her absence to the General Manager.
• Issue receipts for all cash and account payments. 
• Ensure that cash from parts and service departments are received on time, the cash checked, and receipts issued.
• Ensure that all monies are locked away safely.
• Total the receipts book and bank all payments daily.
• Ensure that petty cash is recorded properly and reimbursed regularly.
• Assist the VSB clerk when needed.
• Assist with clerical administration as requested.
• Ad hoc duties, as and when required.