Receptionist (Fixed Term Contract) at Amrod

Minimum Skills and Knowledge Required:

• Standard 8 / Grade 10 or equivalent. 
• Standard 10/Grade 12 will be advantageous. 
• At least 1 year experience in a similar pressurised Switchboard Operator / Receptionist position. 
• Proficient in Business English, both verbal and written. 
• Excellent communication and telephone skills. 
• Computer literacy (MS Office and email management).

Behavioural Dimensions Required:

• Honest and hardworking. 
• Pleasant and engaging personality. 
• Presentable and approachable. 
• Friendly and helpful. Confident. 
• Punctual. 
• Good sense of urgency. 
• Professional. 
• Protect the integrity of the company at all times. 
• Work well under pressure in a highly pressurised environment. 
• Self-motivated and driven.
• Team player.

Brief Description of Key Performance Areas:

• Receive and direct all visitors to the relevant department or person. 
• Handle all incoming calls on a very busy switchboard professionally and correctly redirect calls as necessary. 
• Assist applicants with the completion of application forms and direct to the appropriate office.
• Receive parcels and deliveries according to SOP. 
• Maintain and exceed call answer percentage. 
• Assist with other administrative functions as may be assigned. 
• Deal speedily with all matters arising in reception. 
• Provide weekly feedback to direct manager on any issues / specific challenges etc. that arose. 
• Assist in other positions and departments in accordance to operational requirements. 
• Ensure that all tasks are executed in a safe manner with due regard for Amrod’s policies and procedures. 
• Report unsafe acts / working conditions / injury on duty to the supervisor / manager / safety manager immediately. 
• Maintain good housekeeping standards. 
• Ensure that the reception area is neat and tidy.

Closing Date:

2023/05/17